Operations Associate

7 months ago


Jakarta, Indonesia lalamove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it

Our strength lies in our internal values, namely
**Passion** in serving local communities, empowering SMEs and our driver partners,
**Execution** and
**Grit** because that is how we differentiate ourselves by never giving up and striving for excellence, and
**Humility** - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

We are looking for a

**THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH**

**What you’ll do**:

- Maintain Driver Quality for 2 wheel and 4 wheel
- Working closely with CX team to address and investigate any order disputes
- Provide deep analysis on driver quality issue and able to provide options of solutions
- Support Education team on handling drivers issue
- Provide training material or driver communications to ensure drivers understand the importance of driver service quality
- Handling any drivers issue and appeals

**What we seek**:

- Positive attitude, attentive to details, proactive and self initiatives
- Good communication & presentation skills

**Requirements**:

- Bachelor degree from reputable university, major in Industrial Engineering / Operations Management /Logistics Management
- Min 1 year experience in related industries
- Proficient in Excel or Google Sheets
- Can operate design tools (Canva) is a plus
- Lalamove respects your privacy and is committed to protecting your personal data.

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