Inbound Supervisor

7 days ago

Jakarta, Indonesia Zurich Gruppe Deutschland Full time

**Job Summary**:
Under direct supervision, process non-routine telephone and electronic inquiries from the organization’s agents/brokers, insured, regulators, customers, claimants and prospective customers, to ensure delivery of excellent customer service.

**Job Accountabilities - Key Accountabilities**:

- Research and respond to telephone and electronic inquiries from customers.
- Enter inquiry data into tracking system.
- Prepare Agent Broker Referrals to prospective customers (identify and provide a list of four agents in customer´s vicinity).
- Locate claims office staff for insureds and other parties calling to report claims.
- Identify appropriate business or marketing reps for agents seeking appointments.

**Business Accountabilities**:

- Carry out incident and problem management within customer service, identify and escalate customer issues in special or emergency situations, and escalate feedback relating to process and system issues.
- Liaise with internal and external customers in order to exchange information, clarify facts, and resolve queries and/or problems, and adjust release of jobs based on business priorities in order to ensure excellent customer service delivery.
- Operate equipment (e.g. phones and tracking systems) within a straightforward routine or process, constantly monitoring the quality of outputs to ensure they fit business requirements.
- Follow standard ordering procedures to ensure adequate value supplies/resources (e.g. paper, envelopes etc.) are available to meet work unit requirements.
- Follow relevant procedures to ensure adherence to the organization´s risk, health and safety and compliance policies.
- Organize information according to procedures by filing, data entry, checking/matching data, etc. to ensure accurate records are maintained on a day-to-day basis.
- Provide feedback relating to the quality and efficiency of processes and systems in customer service.

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): ID - Jakarta
- Remote working:

- Schedule: Full Time
- Recruiter name: Marina Destiana
- Closing date:

  • Warehouse Supervisor

    1 day ago

    Jakarta, Indonesia PT Sayap Mas Utama (Wings Group) Full time

    Warehouse Supervisor bertanggung jawab untuk memantau seluruh proses pergudangan mulai dari inbound, inventory, dan outbound. Selain itu, penerapan standar prosedur agar dapat berjalan dengan baik di setiap aktivitas pergudangan juga menjadi bagian dari tantangan kerja Anda sebagai Warehouse Supervisor. - S1 Semua jurusan - Pengalaman min. 3 tahun di bidang...

  • Supervisor Contact Centre

    3 days ago

    Jakarta, Indonesia PT ROMAJU Persona Unggul Full time

    Mampu berkomunikasi dengan Baik - Mampu bekerja dibawah tekanan - Mempunyai Kemampuan memimpin yang baik - Mempunyai analisa skil yang baik dan tegas - Berorientasi pada target - Mampu membuat laporan dari hasil analisa market riset (hasil tele outbound) - Mampu berbahasa Inggris Tulisan dan Lisan - Mampu mengoperasikan Komputer (excel, word, Power point) -...

  • Inbound Supervisor

    7 days ago

    Jakarta, Indonesia Zurich Insurance Full time

    Job Summary- Under direct supervision, process non-routine telephone and electronic inquiries from the organization’s agents/brokers, insured, regulators, customers, claimants and prospective customers, to ensure delivery of excellent customer service.- Job Accountabilities - Key Accountabilities- Research and respond to telephone and electronic inquiries...

  • Supervisor Warehouse

    4 days ago

    Jakarta, Indonesia PT Binajasa Abadikarya (PT BIJAK) Full time

    Understanding Inbound process, Checking inbound product and match with Purchase order list - Understanding in product handling especially in fresh. Packing SOP on Fruit and Vege SKU - Understanding SKU Layout arrangement, Making sure stock accuracy near 100%. Monitoring Stock occupancy FIFO, FEFO - Understanding manpower productivity in sorting rate, Making...

  • Supervisor Warehouse

    5 days ago

    Jakarta, Indonesia PT ZEN MITRA NIAGA Full time

    PT Zen Mitra Niaga adalah perusahaan yang bergerak di bidang ritel dan grosir berbasis online. Saat ini, kami sedang mencari kandidat untuk posisi **Supervisor Warehouse**. Kandidat yang terpilih akan bertanggung jawab untuk mengawasi operasional gudang kami, memastikan efisiensi dalam penyimpanan dan distribusi barang, serta menjaga kualitas layanan kepada...

  • 3pl Warehouse Supervisor

    3 days ago

    Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Warehouse Supervisor

    2 weeks ago

    Jakarta, Indonesia PT ZEN MITRA NIAGA Full time

    PT Zen Mitra Niaga adalah perusahaan ritel dan grosir berbasis online. Posisi ini sangat cocok bagi Anda yang berpengalaman dalam mengelola operasional gudang e-commerce yang dinamis. Jika Anda memiliki semangat untuk memimpin, mengoptimalkan proses, dan memastikan kepuasan pelanggan, maka peran ini merupakan kesempatan yang tepat untuk Anda! **Tugas dan...

  • Warehouse Supervisor

    4 days ago

    Jakarta, Indonesia PT ZEN MITRA NIAGA Full time

    PT Zen Mitra Niaga adalah perusahaan yang bergerak di bidang ritel dan grosir berbasis online. Posisi ini sangat ideal bagi Anda yang menyukai tantangan dan siap untuk menghadapi dinamika operasional gudang yang cepat dan beragam. Jika Anda memiliki semangat untuk memimpin dan mengoptimalkan proses serta memastikan kepuasan pelanggan, maka peran ini adalah...

  • Member Services Supervisor

    7 days ago

    Jakarta, Indonesia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Supervisor Warehouse e Commerce

    2 weeks ago

    Jakarta, Indonesia PT ZEN MITRA NIAGA Full time

    PT Zen Mitra Niaga adalah perusahaan ritel dan grosir berbasis online. Posisi ini sangat cocok bagi Anda yang berpengalaman dalam mengelola operasional gudang e-commerce yang dinamis. Jika Anda memiliki semangat untuk memimpin, mengoptimalkan proses, dan memastikan kepuasan pelanggan, maka peran ini merupakan kesempatan yang tepat untuk Anda! **Tugas dan...

  • Sortation Center Team Lead

    1 week ago

    Jakarta, Indonesia Sinergi Performa Cipta Full time

    Deskripsi Pekerjaan: - Monitoring proses inbound, sortation, & outbound, sampai ke bagian 3PL - Mahir dalam menggunakan Ms. Office (Excel, Powerpoint, Word) - Bersedia untuk bekerja dalam Shifting Persyaratan: - Kandidat setidaknya mempunyai SMA/SMK, Diploma atau Sarjana di bidang apapun - Memiliki mínimal 3 tahun pengalaman sebagai Koordinator atau...

  • Logistics Supervisor

    4 weeks ago

    Jakarta, Indonesia Weir Group Full time

    Logistics Supervisor Weir Minerals Jakarta, Indonesia Onsite Purpose of Role: The purpose of a Logistics Supervisor is to manage and streamline a company's supply chain operations, ensuring efficiency, cost-effectiveness, and compliance with regulations. This role is vital for meeting customer delivery expectations and facilitating smooth communication...

  • Warehouse Supervisor

    2 weeks ago

    Jakarta, Indonesia Lear Corporation Full time

    **Responsibilities**: - Manage and coordinate all warehouse operations, including receiving, storing, and shipping materials and products. - Ensure that inventory levels are maintained, and that stock is rotated to minimize waste and obsolescence. - Develop and implement warehouse policies and procedures to ensure that all activities are conducted safely...

  • Inventory Team Leader

    3 days ago

    Jakarta, Indonesia Tokopedia Full time

    Job Desc: - Hold and lead the course of the briefing at the beginning of the shift - Fill in the operator attendance list and follow up if there are operators who are absent without reason / information - Oversee the course of the process in the field so that it is in accordance with SOPs and Work Instructions in force at the time - Overseeing the operation...

  • Operations Supervisor

    2 weeks ago

    Jakarta, Indonesia DHL Full time

    **Role Summary** Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards. **Main Responsibilities** - Identify / track / adjust operation to meet route service (SQI) standards by auditing & measuring productivity...

  • Warehouse Coordinator

    7 days ago

    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi....

  • Warehouse Coordinator

    7 days ago

    Jakarta, Indonesia Rentokil Initial Full time

    Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi....

  • Export / Import & Master Data Supervisor (New

    1 day ago

    Jakarta, Indonesia Johnson & Johnson Full time

    Johnson & Johnson is currently recruiting for an Export/Import & Master Data Supervisor (New Consumer Health Company). This position will be located in Jakarta Raya, Indonesia. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas,...

  • Warehouse Lead

    6 days ago

    Jakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Warehouse Lead

    5 days ago

    Jakarta, Indonesia Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...