Forum Moderator

**Job Specification**
The Online Community Moderator will implement the Company’s Online Community Moderation Strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the internal Community Management team to support its mission, ensuring a safe and legal community environment, promoting excellent customer service and helping to cultivate a strong community around the brand.

**Responsibilities**:

- Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
- Review and moderate all user-generated content and user profiles (either pre-, post
- or reactive moderation) within forums, comments, images, videos and audio
- Manage the banned user process, and track and remove previously banned users
- Maintain the Moderation Guidelines and ensure they are up to date
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation
- Monitor all industry and company information and news to anticipate potential issues

**Requirements**:

- Great knowledge of online legal issues and cool under pressure
- Strong organisational and multitasking skills, and a proactive approach
- Working operational knowledge and understanding of online community platform moderation tools
- Ability to effectively communicate information and report statistics
- Team player, detail focused and reliable
- Good technical understanding and can pick up new tools quickly
- Have a good knowledge of principles of customer service
- Availability to work days, evening, nights, as well as weekends as and when required.
- Having a knowledge about Indonesian forum user behaviour.
- Having interests in sports niche and having knowledge on i-Gaming industry is a plus.
- Ability to create a system to detect and implement action for spammers.
- Having experience or knowledge in Digital Marketing to attract, build awareness and promote the forum is a plus.

**Benefits**:

- Working From Home
- Basic Salary + Allowances for (WIFI, Electricity, Laptop) + Bonuses (Based on KPI)
- 13th Month Pay : Similar with THR
- Working days : 5days + 2days off
- Working Hours : 9 Hrs + 1 Hrs Lunch Break
- OT Paid if needed
- Annual Leave 12days/year
- Sick Leave 7days/year

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Skype ID: live:.cid.57ed177c5d5b743f
WA : +63 960 277 1156

**Salary**: Rp10,000,000 - Rp15,000,000 per month

**Experience**:

- Forum Moderator: 3 years (required)
- Mantain Community: 3 years (required)