M - Customer & Corporate Communication

6 days ago


Jakarta, Indonesia Prudential Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.
- Principle Duties & Responsibilities:

- 1. Editing, writing and copywriting
- Policing all communication within the company, develop a standardized guideline for writing skills and format, presentation, announcements
- Ensuring that all communications are free of errors in grammar, translations, punctuation and spelling and that it communicates the intended messages clearly, concisely and accurately for the good of the company image
- Provide supervision in providing conceptual and creative content for all communications
- Coordinating and making speeches and presentations
- 2. Internal & External Publications
- To be responsible in the developing and maintaining company publications that includes:

- PRUplanet: monthly two-way communications medium between staff and Management.
- PRUgalaxy: quarterly internal magazine distributed to Prudential sales force.
- PRUachievers: monthly production reports through internet to Prudential sales force
- PRUsatellite: half yearly (twice a year) newsletter to communicate regularly with all customers in order to maintain continuous communications between the company and its customers by providing them with an update information about company’s activities, initiatives, services etc.
- PRUinfo, PRUregulation and Announcement from the President Director: a communication medium that is used to inform sales force and employees on the company rules & regulations, updates, etc.
- ULAR
- PRUlink newsletter
- Heart & Soul
- Awards Nite Booklet
- Star Club & PCC Booklet
- PRUeclipse
- 3. Monitor and maintain accuracy and consistency of company’s internal data (Prudential Indonesia, Prudential Corporation Asia and Prudential plc, Prudential Asset Management). Liaising also with the industry (associations), the media, and the regulator (Ministry of Finance) to maintain updated industry data.
- 4. News summary, filing, and monitoring. Provide insurance-related news summary to relevant parties within the company and work with outsource party in providing the materials. Maintain updated filing of relevant news and data from the mass media in support of company needs.
- 5. Digital Communications: (Corporate Website and other digital communications)
- Ensure that the information in the website is relevant, accurate, up to date and meets the company and the readers needs
- Ensure that the web content delivered meets the company guidelines (written, branding, etc)
- Periodically work with related department in carrying updating schedule
- Explore other digital communications available and implement
- 6. Others
- Managing the team: coaching, motivating, grooming team to be efficient and effective
- Help to review performances of PR & CSR manager and GovRel manager
- Ensure that all communications are being distributed to related parties
- Make sure that that a systematic filing system for all communications are maintained
- Planning and monitoring Corporate Communications activities budget
- Ensure that all editorial policies and standards are according to company compliance
- Archiving

Job Requirements:

- Minimum a bachelor’s degree in communications or other related disciplines
- 7-8 years experience in communications and other related disciplines
- Demonstrate experience in conceptualizing, writing, and editing
- Strong writing skills and experience in handling crisis
- Excellent communications and interpersonal skills



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