Tencent Cloud Senior Technical Account Manager

7 months ago

Jakarta, Indonesia Tencent Full time

Work Mode:
Onsite

**Responsibilities**:
Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen China, our guiding principle is to use technology for good.

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

Position Overview

**Responsibilities**:

- Possess deep understanding of the business scenarios over key accounts, combined with the characteristics of Tencent Cloud products and solutions to help customers resolve any technical issues and difficulties; assist customers in expansion, adjustment and optimization of business structure.
- Communicate closely with key accounts through various means to gain insights on customers' pain points and product tool improvements, and continuously improve customers satisfaction and product experience.
- Provide proactive services to help customers anticipate and avoid foreseeable technical problems; quickly locate and deal with customers' technical issues and faults around network, load-balancing, server, database, etc.

**Requirements**:

- Bachelor's degree or above in computer science or its equivalents; relevant public cloud certificates would be highly preferred.
- At least 5 years of public cloud technical and client facing experience
- Strong technical knowledge and practical experience on Linux system and TCP/IP protocol; Ability to navigate on relevant tools for troubleshooting analysis and tuning
- Expert in the technical principles and common solutions of DNS/LB/CDN/DB/security attack and defense/disaster tolerance architecture/high concurrency tuning
- Experience in audio and video/ SDK R&D/ DevOps/ big data/ AI/ TCE/ Docker is preferred
- Excellent communication skills in English and Bahasa Indonesia. Business-level command in Chinese Mandarin is highly preferred but not mandatory.
- Customer-service oriented and collaborative. Strong sense of responsibility, and able to work under fast paced environment.
- Diversity, Equity & Inclusion at Tencent
- Diversity, equity and inclusion are important, interdependent components of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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