Customer Service Khusus Fresh Graduate

1 month ago


Jakarta, Indonesia PT SWAKARYA INSAN MANDIRI BOGOR DEPOK Full time

The Core Objectives:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

- Min D3 any major With GPA 2,75 -Min Fresh graduate and max 2 years in the same position (entry-level)
- Willing to work on the shifting schedule
- Experience in the customer service area (preferred) -Clear Articulation and good communication in Bahasa
- Sense Of Empathy
- Able to set a friendly tone (Smiling Voice)
- Good analytical skill -Typing skill with WPM 50 & Accuracy 90%
- Fast response, effective and efficient in working
- Vaccinated min 2 Dose

Jenis Pekerjaan: Kontrak


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