Vp, Head of Indonesia Ta Operations

1 week ago

Jakarta, Indonesia Citi Full time

**Job Purpose**:
**Job Background/ context**:
The Transfer Agency Department is primarily responsible for the accurate maintenance of the fund and shareholder register, accurate capture and reporting of investor dealings in the fund for which Citi acts as the fund’s transfer agent.

The local team is responsible for day-to-day client servicing, coupled with a number of back office functions within the transfer agency unit across mutual funds. Some operational functions are executed by the local transfer agency unit, while other functions may be performed by Citi’s outsourced/offshored locations globally or with external vendors.

Indonesia TA is responsible for ensuring sufficient KRIs and MCAs are in place and ensuring that team deliverables such as management reports, billing, MIS and KPI metrics, internal risk review packs, are promptly delivered to external clients and internal stakeholders.

**Key Responsibilities**:

- Client/Distributor/Investor on-boarding, AML/KYC documentation & administration, and data management
- Transaction processing & investor servicing
- Cash & trade settlement processing
- Fund corporate action processing
- Asset-based and trade-based fee processing
- Reporting of shareholder trade activity to the fund accountant and fund custodian
- Bank account reconciliation
- Foreign exchange dealing & execution
- Periodic client, distributor & investor reporting
- Review of fund prospectuses, operating memorandums and key fund documentation
- Fund launches and implementation
- Client conversions
- Client change request management
- Client & vendor management
- Oversight and risk control management for domestic and outsourced functions
- Managing client due diligence visits
- Awareness of regulatory and industry change and how it impacts the business

**Other Responsibilities**:

- Oversee day-to-day operations of multiple teams and unit supervisors and ensure teams meet performance, service quality and service delivery expectations
- Manage staff resource allocation while assisting with the development and oversight of the budget
- Resolve complex and highly variable issues with significant departmental impact
- Oversee the volume, quality, integrity, timeliness and delivery of complex deliverables.
- Analyze issues with transaction capture and related functions where direction is needed, and actions must be recommended / taken
- Develop and implement, policies and procedures and support a range of internal and external clients and ensure that essential procedures are followed and contribute to defining workflow standards
- Oversee performance of operational activities and define, develop, implement and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Identify opportunities to improve processes, client service, control, and cost reduction and implement improvements
- Conduct discovery and due diligence activities with clients to solve complex client queries
- Evaluate staff performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
- Contribute to the objectives of the Transfer Agency operations in the region and globally

The following aspects of the role as a team manager are also important:
**1**. **People Management**:
**2. Control Environment**:
**3. Relationship and Network Building**:

- Acting as key relationship and escalation point for the vendors/other Citi locations across all TA functions, taking end-to-end responsibility for the TA relationship.
- Manage change with these business partners to ensure a controlled change environment
- Engage in proactive added-value communication with the vendors/other Citi locations, and conduct briefings within TA to build awareness across the teams.
- Understand the requirements of oversight and control of 3rd party outsourced functions and the importance of adhering to regulatory obligations.

**Development value**:
**Knowledge / Experience**:
**Skills**:
**Qualifications**:

- 10-15 years of experience, preferably in a related role
- Subject Matter Expert in multiple or specific skill sets, business areas or products preferred
- Demonstrated project management skills
- Ability to work under pressure and manage deadlines
- Ability to work in a fast-paced environment
- Consistently demonstrates clear and concise written and verbal communication
- Attention to detail and intermediate problem solving skills

**Core Skills & Competencies**:
Delivery of high quality service to internal and external customers;
- Manage the delivery of the team’s tasks in a timely, accurate and in a controlled environment, ensuring priority items are identified and dealt with in a prompt manner.
- Display effective organization skills in order to manage competing priorities.
- Liaise effectively with other parties, both internally and externally and communicate in a professional manner at all times.
- Represent the TA in a competent and professional manner w

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