Service Operations Team Lead

2 weeks ago


Jakarta, Indonesia Reeracoen Indonesia Full time

12,000,000 IDR ~ 16,000,000 IDR
- Jakarta- Bachelor’s Degree in Mechanical, Electrical Electronic, Mechatronic Engineering
- 4 years of hand-on working experience on field
- 5 years or more experience in the field service operation
- Analytical mindset and good problem-solving skills.
- Embracing challenges in multicultural environment with strong focus on continual improvement is required
- You have a structured, independent way of working and a quick grasp
- Great interpersonal skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Curious about digitalization and innovative processes using

**About work**仕事内容について**:

- Involves strategic decisions, as well as the development of the team and implementation of operational policies and procedures.
- Coordinate with divisional operations to handle the projects in all areas of the organization
- Create ultimate customer experience with sustainable profitability by maximizing service efficiency and service excellence roadmap in South-East Asia.
- Plan, organize, implement, coordinate and follow-up all activities required to run an effective and efficient service operation

**Salary**

12,000,000 IDR ~ 16,000,000 IDR

**Work Location**

Jakarta

**Requirement**
- Bachelor’s Degree in Mechanical, Electrical Electronic, Mechatronic Engineering
- 4 years of hand-on working experience on field
- 5 years or more experience in the field service operation
- Analytical mindset and good problem-solving skills.
- Embracing challenges in multicultural environment with strong focus on continual improvement is required
- You have a structured, independent way of working and a quick grasp
- Great interpersonal skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Curious about digitalization and innovative processes using

**English Level**

Communicative

**Other Language**

Indonesian

**Benefit**

THR(Lebaran Allowance): One month salary
BPJS: Ketenagakerjaan, Kesehatan



  • Jakarta, Indonesia Citi Full time

    The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...


  • Jakarta, Indonesia Citi Full time

    The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...


  • Jakarta, Jakarta, Indonesia RINA Piraeus Team Full time

    As a key member of the RINA Piraeus Team, you will be responsible for leading and managing all operations within the Marine Office in Jakarta. This role requires a balance of technical expertise, leadership, and operational management to ensure compliance with international maritime regulations and the achievement of quality, technical, and operative...


  • Jakarta, Indonesia EXANTE Full time

    **About EXANTE** EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account. We...


  • Jakarta, Jakarta, Indonesia RINA Piraeus Team Full time

    We are seeking an experienced Head of Indonesian Marine Services to lead our Marine Office in Jakarta. As a senior member of our team, you will be responsible for overseeing all aspects of marine operations, including survey services, technical assistance, and customer satisfaction.Main Accountabilities:Operational Management: Ensure the efficient and...


  • Jakarta, Indonesia PT Atlas Copco Indonesia Full time

    **Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our...

  • Operation Lead

    2 weeks ago


    Jakarta, Indonesia Nusantics Full time

    Lead, motivate, and support members of HUB ops team within a time-sensitive and demanding environment, including career development plans for all direct reports and problem resolution - Manage data collection for updating operations metrics to achieve productivity targets, reduce cost per customer, eliminate errors, and deliver excellent customer service -...


  • Jakarta, Jakarta, Indonesia RINA Piraeus Team Full time

    RINA Piraeus Team is currently recruiting for a Chief Marine Operations Director to join its office in Jakarta within the Division. This role requires a balance of technical expertise, leadership, and operational management to ensure compliance with international maritime regulations and the achievement of quality, technical, and operative objectives.Key...


  • Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Jakarta, Indonesia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Jakarta, Indonesia Kawan Lama Full time

    Gambaran Pekerjaan - Sebagai Customer Service Team Lead, Anda akan bertanggung jawab dalam menangani dan menindaklanjuti keluhan pelanggan melalui telepon dan saluran lainnya, memantau semua kinerja dan jadwal tim, serta membuat laporan bulanan tim. Anda diharapakn dapat melakukan evaluasi dan perbaikan di bidang layanan pelanggan. Kualifikasi - Pendidikan...

  • Operation Lead

    1 week ago


    Jakarta, Indonesia Grupin Full time

    Continuously search for improvement to deliver a high level of customer satisfaction and quality service. Design and continuously update standar operation operation and knowledge base to ensure the team was in the same page and knowledge Collaborating with internal departments to ensure the prompt solution for each customer enquiries. Deliver outstanding...


  • Jakarta, Indonesia Grab Full time

    **Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...


  • Jakarta, Jakarta, Indonesia Michael Page Full time

    Leadership OpportunityWe are seeking an experienced Head of Operation to lead our daily operations, driving growth and success in our fast-paced fintech environment.ResponsibilitiesOversee application optimization for efficient system performance and customer experience.Supervise customer service, telemarketing, and loan processing teams.Report on...


  • Jakarta, Jakarta, Indonesia RINA Piraeus Team Full time

    This role requires a strategic thinker who can lead and manage a team of Surveyors and Principal Surveyors. The ideal candidate will have a strong understanding of international maritime regulations, excellent communication and interpersonal skills, and the ability to work effectively under pressure. A deep understanding of the marine industry in Indonesia...


  • Jakarta, Indonesia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join...

  • Risk/compliance Lead

    2 weeks ago


    Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Trade Operations

    2 weeks ago


    Jakarta, Indonesia Deutsche Bank Full time

    **Job Summary** The individual appointed will be responsible for managing and supporting the smoothness of day to day operations of Trade Operations & Services for Deutsche Bank Jakarta **Responsibilities**: - Coordinating the trade ops team in managing all Trade Finance activities. - With coordination with Regional team manages and assists for...


  • Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Jakarta, Jakarta, Indonesia RINA Piraeus Team Full time

    RINA Piraeus Team is looking for a highly skilled and experienced Director of Marine Office to lead our Marine Office in Jakarta. As a key member of our team, you will be responsible for overseeing all aspects of marine operations, including survey services, technical assistance, and customer satisfaction.Main Responsibilities:Operational Management: Ensure...