Key Account Manager

1 month ago


Jakarta, Indonesia Sonoco-Trident Full time

Working within the Client Service/Account team, the Senior Client Service Representative/Key Account Manager is responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. The Senior Client Service Representative/Key Account Manager will support the activities (day to day and development) of all individuals working within their designated area of responsibility.

**Roles & Responsibilities**
- Support the Account Manager with the day to day running of your designated area of responsibility
- Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
- Project management (prioritise, plan, track, report and stakeholder communication) to ensure Trident meets the necessary KPI/RTP.
- Serve as the single point of contact for your designated area of responsibility, owning the client relationship in conjunction with the Account Manager.
- Consider and communicate the impact of the print process/substrate on packaging and the importance print feasibility plays in managing the potential differences
- Support the client’s brand through the performance of range checks, ensuring brand consistency is maintained throughout the full project range
- Preparation of quotes and invoices for client billing and reports for internal reporting. Consider the impact of commercial decisions, seeking ways to optimise profitability and delivery
- Coach, mentor and support the development of all staff within the designated scope of responsibility, in accordance with client account requirements and applicable SWP
- Identify and constructively raise issues with relevant team members, promoting best practice
- Support the Management team through the investigation of process improvements, making recommendations for process improvements
- Support the introduction of technology changes through RFC generation, system testing, communicating issues/potential issues

Application Question(s):

- Are you comfortable working in a hybrid arrangement?


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