Manager II, Configuration Management

2 weeks ago


Jakarta, Jakarta, Indonesia Sovereign's Capital Full time
Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

Reporting to the Senior Manager, Service Management Office, you will be an individual contributor to lead the Configuration Management practice for GTS. You will build and improve this practice and operating model.

The Critical Tasks You Will Perform

  • Expertise in Best Practices and Standards: Must have a background in infrastructure and application Configuration Management best practices and standards, especially in regulated industries.
  • Standards and Guidelines Enforcement: Define and enforce standards and guidelines for Configuration, Hardware & Software Asset Management, ensuring compliance with best practices and regulatory requirements.
  • CMDB Maintenance: Maintain data quality, integrity, and security of the CMDB or similar repository to store and manage configuration items.
  • Stakeholder Coordination: Coordinate with stakeholders, including IT teams, procurement, and finance to track software licenses, maintenance agreements, warranties, and service contracts.
  • Software Compliance: Conduct regular assessments of software compliance and work with vendors to resolve discrepancies or non-compliance issues.
  • Governance and Evaluation: Gatekeep and document entry and exit governance criteria for Configuration Items (CIs), ensuring due diligence. Evaluate changes based on the quality of information in Change Requests concerning CIs.
  • Incident and Problem Management: Support major incident resolution related to CMS issues and work on problem management until closure. Publish regular HAM, SAM, and Configuration Management reports.
Qualifications

What Essential Skills You Will Need

  • At least 10 years experience in the IT industry, of which 3+ years focusing in configuration management.
  • Experience with IT asset and configuration management or related roles.
  • Proven experience in managing and maintaining Configuration Management Databases (CMDB) or similar repositories, ensuring data quality, integrity, and security.
  • Knowledge of IT service management (ITIL) and related processes including service strategy, design, transition and processes.
  • Working knowledge of COBIT domains or related standards.
  • Experience in managing communications with management & cross-functional teams.
  • ITIL Foundation (v4) certified.
  • Possessed database knowledge
Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.


#J-18808-Ljbffr

  • Jakarta, Jakarta, Indonesia Sovereign's Capital Full time

    **Job Description**In this role, you will be responsible for leading the configuration management practice for Sovereign's Capital.You will build and improve this practice and operating model, ensuring compliance with industry standards and regulatory requirements.The successful candidate will have experience in managing and maintaining configuration...

  • IT Asset Manager

    22 hours ago


    Jakarta, Jakarta, Indonesia GrabTaxi Holdings Pte. Ltd. Full time

    Key ResponsibilitiesDevelop and maintain Configuration Management best practices and standards, particularly in regulated industries.Enforce standards and guidelines for Configuration, Hardware & Software Asset Management, ensuring compliance with best practices and regulatory requirements.Maintain data quality, integrity, and security of the CMDB or similar...


  • Jakarta, Jakarta, Indonesia StraitsX Co Full time

    Job DescriptionAn Enterprise System Manager is responsible for overseeing the entire life cycle of business systems and processes. This role focuses on aligning the needs of the People Module and Finance functions with the overall Organizational Modules within the Workday system.Main ResponsibilitiesCollaborate with stakeholders from People, Finance, and...


  • Jakarta, Jakarta, Indonesia PT. AMK Technology Indonesia Full time

    Key ResponsibilitiesThe ideal candidate will have:Minimum 7 years of experience in the same area.Intermediate proficiency in Design & Build Enablement.Configuration & Release Management, Solution Architecture, and Responsive and Adaptive Design skills are recommended.

  • Managing Director

    1 week ago


    Jakarta, Jakarta, Indonesia Masdar Capital Management Limited Full time

    Masdar is the UAE's clean energy champion and one of the largest companies of its kind in the world, advancing the development and deployment of renewable energy and green hydrogen technologies to address global sustainability challenges. Established in 2006, Masdar is today active in over 40 countries, helping them to achieve their clean energy objectives...

  • Enterprise IT Manager

    15 hours ago


    Jakarta, Jakarta, Indonesia StraitsX Co Full time

    Job OverviewThe Enterprise IT Manager will be responsible for managing the entire lifecycle of business systems and processes.Main DutiesLead the design, development, testing, and implementation of Workday enhancements to align with HCM and Finance objectives.Collaborate with cross-functional teams to identify areas for process improvement and...


  • Jakarta, Jakarta, Indonesia PT Berlian Sistem Informasi Full time

    Key ResponsibilitiesPromote solutions in security configuration changes to protect the company and customers from threats.Determine effective project management processes to implement security solutions.Develop methods for managing and controlling IT security operations.Lead security incidents and ensure best practices are implemented to reduce...


  • Jakarta, Jakarta, Indonesia Sovereign's Capital Full time

    **Company Overview**Sovereign's Capital is a leading technology company that provides innovative solutions to its clients.We are a dynamic team of professionals who strive to deliver exceptional results and exceed our customers' expectations.


  • Jakarta, Jakarta, Indonesia GrabTaxi Holdings Pte. Ltd. Full time

    Job DescriptionAbout Us:GrabTaxi Holdings Pte. Ltd. is a leading superapp in Southeast Asia, providing a range of services including food delivery, transportation, and financial services.We are committed to building an inclusive and equitable workplace that provides equal opportunity for employees to grow and perform at their best.We value innovation,...

  • Managing Consultant

    2 weeks ago


    Jakarta, Jakarta, Indonesia Environmental Resources Management (ERM) Full time

    Managing Consultant - Capital Project Delivery (Mid-Senior Level)ERM is seeking a motivated Managing Consultant who is interested in participating on a variety of projects covering the full spectrum of ERM's services. The role will be based in Jakarta with opportunity to do field visits.This is an excellent career opportunity to work with an expert global...


  • Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full time

    Talent Search Recruitment - Indonesia is a global company that specializes in user-driven technology. Our clients can meet your expectations. They are a company that understands and accepts input from its employees.About the Job:This is a challenging and rewarding role that requires a high level of technical expertise and strong leadership skills.The...


  • Jakarta, Jakarta, Indonesia PT Metrocom Global Solusi Full time

    We are seeking a skilled Relational Database Security Expert to join our team at PT Metrocom Global Solusi. The ideal candidate will have experience in managing and maintaining database security platforms, including IBM Guardium. Key responsibilities include monitoring database activities, configuring security policies, and collaborating with various teams...


  • Jakarta, Jakarta, Indonesia BINUS Group Full time

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Manager to join our team. The successful candidate will be responsible for overseeing the deployment and management of IT assets across the organization.Key Responsibilities:Facilities Management:Collaborate with IT Support to identify and deliver required PC service levels.Perform on-site...

  • Infrastructure Expert

    22 hours ago


    Jakarta, Jakarta, Indonesia GrabTaxi Holdings Pte. Ltd. Full time

    About the RoleThe Configuration Management practice is a critical component of our IT infrastructure, ensuring that all hardware and software assets are properly configured and maintained.As a Configuration Management Lead, you will be responsible for building and improving this practice, defining and enforcing standards and guidelines for configuration,...


  • Jakarta, Jakarta, Indonesia StraitsX Co Full time

    An Enterprise System Manager is responsible for managing the entire life cycle of the business systems and processes, from planning and analysis to development and testing to deployment and support. The primary focus of this role will be to align the needs of the People Module and Finance functions with the overall Organizational Modules within the Workday...


  • Jakarta, Jakarta, Indonesia StraitsX Co Full time

    Responsibilities and RequirementsThe Enterprise IT Manager will be responsible for overseeing the management of business systems and processes.Main TasksWork closely with stakeholders to understand business requirements and translate them into system configurations.Configure Workday reports and dashboards to provide actionable insights into Human Capital and...


  • Jakarta, Jakarta, Indonesia Stockbit Full time

    We are looking for a Program Management Expert to join our team at Stockbit. As a Technical Product Manager, you will play a critical role in improving and developing business processes and systems, working closely with stakeholders, engineers, and operations team members.ResponsibilitiesDemonstrate expertise in project management principles and practices to...


  • Jakarta, Jakarta, Indonesia Stockbit Full time

    At Stockbit, we are committed to delivering exceptional results through innovative approaches. As a Technical Operations Manager, you will be responsible for improving and developing business processes and systems, working closely with stakeholders, engineers, and operations team members.ResponsibilitiesGather and analyze business requirements to identify...


  • Jakarta, Jakarta, Indonesia Environmental Resources Management (ERM) Full time

    About the RoleThe role will involve managing or coordinating small or medium size projects or whole elements of larger multidisciplinary or global projects. This includes delivering multiple project tasks or components, including proposal sections, and supervising project team(s) and coaching and mentoring more junior staff.What You'll Need:Bachelor or...


  • Jakarta, Jakarta, Indonesia Sovereign's Capital Full time

    **Key Responsibilities**Define and enforce standards and guidelines for configuration, hardware & software asset management, ensuring compliance with best practices and regulatory requirements.Maintain data quality, integrity, and security of the CMDB or similar repository to store and manage configuration items.Coordinate with stakeholders, including IT...