Head of Collection Analytics

4 days ago


Jakarta, Jakarta, Indonesia Cermati Full time

Job Description


• Analysing and reviewing the performance of all our collections and recoveries strategies

• Working with Credit Risk and Operational stakeholders to set challenger strategies that improve performance and ensure alignment in forecasts of collections performance and the impact on loss rates

• Reviewing customer feedback and outcomes from our collections and recovery activities and constantly assessing the fairness and customer perspective of our performance

• Building out and regularly reviewing our end-to-end controls and oversight activities to clarify what good looks like for colleagues

• Designing end-to-end customer journeys, processes, procedures, and treatment strategies

• Building a reporting framework that provides insight into the effectiveness of our activities

• Supporting our governance structure by reporting and escalating the right data to maintain strong oversight and understand our priorities, risks, and issues

• Managing all recovery activities across the Bank and ensuring compliance with regulatory requirements for all types of customers in financial distress

• Monitoring standards of implementation and owning the Group-wide outcome testing framework for collections and recoveries

• Owning the Group-wide risk and control framework for collections and recovery activities and providing oversight of suppliers in this area

• Being responsible for the design and implementation of Group-wide competency frameworks that underpin collections and recovery processes

• Understanding the risks associated with your job and what that means for you, Indodana, and all our stakeholders

• You will have experience leading a team in the end-to-end collections and recoveries lifecycle covering retail lending

• You need experience working with regulators and managing vendors and third-party relationships

• You will have extensive knowledge of the debt management industry and relevant regulations

• Experience working with and influencing senior leaders across different business areas, knowing how to translate complex and technical processes

• Understanding the different needs of retail customers and the appropriate customer journey and process for each

• Knowing what is crucial when setting out a successful collections strategy, how to implement it, and what the success indicators are

• Experience building a reporting framework from scratch, knowing what good governance testing looks like and how to create it

Qualifications

  • Proven experience as Head of Collection, Operation Strategy, Risk Management, or similar leadership role
  • Managed a team of 1000+ team members
  • Familiarity with all business functions including HR, finance, risk, and IT
  • Experience implementing IT systems
  • Experience implementing Collection and Operation Reporting
  • Expert in data analytics and reporting
  • Analytical mind
  • Problem-solving aptitude
  • BSc/BA in Business, Operation, Computer Science, or other relevant field
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