Technical Engineer Cybersecurity
2 weeks ago
Responsibilities
- Flexible to accommodate urgent customer needs over weekends and public holidays.
- Perform tasks such as issues, deploying products, collecting artefacts for debugging.
- Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes.
- Document all support issue details while supporting customers to ensure details are available for all relevant parties.
- Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team.
- Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information.
- Report customer use cases, requirements, enhancement requests, and recommend fixes.
- Practice the give and take model of knowledge and experience exchange by sharing information with the team.
- Constantly improve job skills through participation in product, technology, and customer service training as it is made available.
- Participate in improving processes, communication, systems, etc.
Demonstrated Required Skills and Abilities:
- Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience.
- Able to communicate in English (written).
- Experience in Cyber Security AND Computer Networking (at least 2 to 3 years experience).
- Advantages to have Experience in deploying and supporting Cyber Security solutions such as SIEM/UBA/SOAR/XDR/EDR/Vulnerability Management/Firewall Management System.
- Advantages to have some programming knowledge (Experience in Regex).
- Junior engineer position is available for candidates with the relevant field of studies (IT/Network/Cyber Security).
- Familiarity with Mac, Windows, Linux, iOS, or Android.
- Experience in Xcode, Visual Studio, Android Studio, or Eclipse.
- Ability to troubleshoot system issues.
- Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting.
- Interest and experience in security is a great advantage.
- Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex.
- Strong customer service skills and the ability to work with customers in a manner that is professional, compassionate, and effective.
- Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally.
Office Hours: Monday - Friday, 8.30am - 5.30pm
Smart Casual Fridays
Salary is negotiable depending on experience
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