Guest Service Host

3 weeks ago

Jakarta, Jakarta, Indonesia Hyatt Full time

Description:

  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to superior if no immediate solution can be found and assure follow up with guests
  • Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.
  • Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
  • Ensures speedy, accurate and efficient telephone and message service at all times.
  • Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Communication Center and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
  • Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
  • Works closely with other personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
  • Work in a supportive and flexible manner with other Front Office Team in a spirit of "We work through Teams".
  • Ensures that all guest details are entered correctly in accordance with the principles of clean data.
  • Wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
  • Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
  • Have a complete understanding of and adhere to employee rules and regulation.
  • Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
  • To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications:

  • Indonesian Nationality with a degree in Hospitality or Business Management
  • Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills

Primary Location: ID-JW-Jakarta

Organization: Park Hyatt Jakarta

Job Level: Full-time

Job: Front Office

Req ID: JAK001089

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


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