Chief Concierge

2 weeks ago

Jakarta, Jakarta, Indonesia Marriott Full time

Concierge Manager

Le Méridien Jakarta is seeking a skilled Concierge Manager to join our team. As a Concierge Manager, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities:

  • Maintain a high level of knowledge about local attractions, restaurants, and services to provide personalized recommendations to guests.
  • Coordinate day-to-day operations to ensure quality standards and guest satisfaction.
  • Develop and implement strategies to drive guest satisfaction and retention.
  • Establish relationships with local businesses to enhance guest experiences.
  • Provide check-in and check-out services, handle reservations, and maintain knowledge of hotel rooms and services.
  • Ensure repeat and VIP guests receive exceptional service and their requests are carried out.
  • Respond to emergency situations using appropriate procedures.
  • Maintain awareness of daily operations and events at the hotel.
  • Provide warm welcome and anticipation of guest needs throughout their stay.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviors.

Requirements:

  • High school diploma or equivalent required; 2 years of experience in guest services, front desk, or related field.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no prior work experience required.

About Le Méridien:

Le Méridien is a global luxury hotel brand inspired by the era of glamorous travel. We celebrate each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.

Join Our Team:

At Le Méridien, we are looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien.

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