At Your Service Supervisor
2 weeks ago
Job Title: Front Desk Agent
Company: Le Méridien Jakarta
Job Summary:
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. You will be responsible for answering guest calls, resolving requests and issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Answer and process guest calls, requests, and questions in a timely and professional manner
- Resolve guest issues and concerns, escalating to management as needed
- Verify and adjust guest billing
- Operate the telephone switchboard station, monitoring busy or unanswered lines
- Log guest requests, incidents, and comments into the computer system
- Provide guests with directions and property information
- Assist management with training, scheduling, and employee development
- Follow company policies and procedures, maintaining confidentiality and protecting company assets
- Develop and maintain positive working relationships with colleagues and guests
Requirements:
- High school diploma or equivalent
- At least 1 year of related work experience
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of computer systems
Preferred Qualifications:
- Supervisory experience
- Knowledge of hotel operations and procedures
- Fluency in multiple languages
About Le Méridien Jakarta:
Le Méridien Jakarta is a luxury hotel that offers a unique and memorable experience for our guests. We are inspired by the era of glamorous travel and celebrate each culture through our distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers who appreciate moments of connection and slowing down to savour the destination.
Join Our Team:
We are looking for curious and creative individuals who share our passion for delivering exceptional service and creating memorable experiences. If you are a team player who is passionate about hospitality and customer service, we invite you to explore career opportunities with Le Méridien Jakarta.
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