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Telephone operator
2 months ago
Job Description • Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills • Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles. • Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information • Utilizes public address, paging, and voice mail systems to ensure proper routing of calls • To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner. • To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency. • Ensures a rapid response from the different departments concerned • Handle wake-up call request from guest • Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard functionality • Makes sure that all the information available in the front Office information board is well presented and up-to-date • Able to work multi-task Qualifications • High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles • Fresh graduate; hospitality/ tourism experience is a plus • Knowledge of the hotel environment • Fluent in the national language, English and a 3rd language is a plus
