Telephone Operator

3 months ago

Bandung, Indonesia AccorHotel Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Promotes the brand philosophy through his or her exemplary attitude, behaviour and excellent communication skills
- Responsible and accountable for the logging of and correct, prompt and efficient handling of all guest messages and facsimiles.
- Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information
- Utilizes public address, paging, and voice mail systems to ensure proper routing of calls
- To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
- Ensures a rapid response from the different departments concerned
- Handle wake-up call request from guest
- Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboard

functionality
- Makes sure that all the information available in the front Office information board is well presented and up-to-date
- Able to work multi-task

**Qualifications**
- High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles
- Fresh graduate; hospitality/ tourism experience is a plus
- Knowledge of the hotel environment
- Fluent in the national language, English and a 3rd language is a plus

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