Guest Service Agent

6 months ago


Bandung, Indonesia AccorHotel Full time

**Company Description**
"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Conduct shift briefings to communicate hotel activities and operational requirements
- Direct, supervise and coordinate activities in the Telecommunications department
- Develop and implement procedures for proper handling of in and out-going telephone calls, faxes, rental equipment, and other telecommunication services
- Handle guests’ needs and complaints tactfully and efficiently. Investigate complaints regarding telecommunication services and operators and technicians, take appropriate actions.
- Organize and conduct regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
- Manage and monitor the operation of all equipment, software, hardware to that all units are in good working condition and properly installed. Ensure preventive and corrective maintenance of all telecommunication equipment and maintain logbook of equipment performance report
- Investigate and report software problems to respective vendors, coordinate interface problem solving with the hotel’s System Manager
- Maintain records to process telephone calls in the billing system

**Additional Information**
Your team and working environment:

- Our commitment to Diversity & Inclusion:

- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


  • Guest Service Agent

    3 months ago


    Bandung, Indonesia Hilton Full time

    Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Agent

    7 months ago


    Bandung, Indonesia Hilton Full time

    Guest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Agent

    6 months ago


    Bandung, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guest Service Agent

    7 months ago


    Bandung, Indonesia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Guest Service Agent

    6 months ago


    Bandung, Indonesia PULLMAN Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Daily Worker

    6 months ago


    Bandung, Indonesia AccorHotel Full time

    **Uraian Perusahaan** Join** us at Accor, **where** life pulses **with** passion!** **Novotel **is a French midscale hotel brand owned by Accor. Created in 1967 in France, the company grew into what became the Accor group in 1983, and Novotel remained a pillar brand of Accor's multi-brand strategy. Novotel manages 559 hotels in 65 countries. At Novotel, we...

  • Guest Services Agent

    6 months ago


    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24104948 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda No. 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Guest Services Agent

    7 months ago


    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24027851 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...

  • Guest Service Agent

    4 months ago


    Bandung, Indonesia GRAND MERCURE Full time

    **Company Description** Nestled in the heart of Setiabudi area, where heights of Bandung provides stunning sightseeing and fresh air, Grand Mercure Bandung Setiabudi which combining natural beauty and cultural heritage in featured its beautiful 205 rooms and suites is a perfect place for your romantic getaway, family holiday and also suited to your business...

  • Reservation Agent

    6 months ago


    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservations Agent

    6 months ago


    Bandung, Indonesia Hilton Full time

    Reservations Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Bandung, Indonesia AccorHotel Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Reservation Agent

    1 month ago


    Bandung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24195057 **Job Category**Reservations **Location**Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda No. 390, Bandung, West Java, Indonesia, 40135 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...


  • Bandung, Indonesia Hilton Full time

    Guest Relations Manager A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to...


  • Bandung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24213886 **Job Category**Rooms & Guest Services Operations **Location**Four Points by Sheraton Bandung, Jl Ir. H Juanda No 46, Bandung, West Java, Indonesia, 40115 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24100354 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Bandung, Jl Ir. H Juanda No 46, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Bandung, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24171279 **Job Category**Rooms & Guest Services Operations **Location**Moxy Bandung, Jalan Ir H Djuanda No 69, Bandung, West Java, Indonesia, 40116 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...


  • Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservation Manager

    7 months ago


    Bandung, Indonesia Novotel London Excel Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...