Reservation Manager

5 months ago

Bandung, Indonesia Novotel London Excel Full time

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
Pullman Touch Agent
You initiate a remarkable guest journey from the very first hello. As a Pullman Touch Agent Hospitality Specialist, you'll extend a warm welcome to our guests and embody the exceptional experience they anticipate when they connect with us over the phone

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Consistently offer exceptional, friendly and engaging service
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Must be polite and courteous while answering the phone.
- Handle every query in a polite and courteous manner and exceed guest expectations Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

**Qualifications**:
Your experience and skills include:

- Guest focused personality is essential
- experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus

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