it support helpdesk

Serve as the first point of contact for all internal IT issues (helpdesk)Troubleshoot hardware, software, network, and daily operational application issuesInstall, configure, and maintain PCs, laptops, printers, and other IT equipmentMonitor and maintain network infrastructure (switches, routers, firewalls) and ensure optimal connectivityManage and maintain...

A customer support and technical support role involving answering questions about company products or services, handling customer complaints, and resolving technical issues.Key responsibilitiesAnswering questions about company's products or servicesResolving issues and troubleshooting technical problemsEnsuring end-products meet customer...

About the job Noraa & Co. is supporting a confidential large-scale company in Indonesia that is going through a major technology transformation. The organization operates in a business-critical environment where reliable IT support, workplace technology, and fast issue resolution are essential to daily operations. We are looking for a Senior IT Support /...

Membantu pelanggan menyelesaikan kendala software, hardware, internet, dan koneksi jaringan. Melakukan troubleshooting dasar TCP/IP, modem, router, Wi‑Fi, dan konektivitas internet. Melakukan pengecekan database menggunakan SQL untuk membantu investigasi masalah. Berkoordinasi dengan tim developer untuk menyelesaikan kendala teknis. Berkomunikasi secara...

Requirement Minimum Diploma (D3) or Bachelor’s degree (S1) in Computer Science, Information Systems, or related fields. 1–2 years of experience in IT Support or Helpdesk is an advantage Familiar with ticketing systems and troubleshooting hardware/software issues Preferably from Manufacturing Company Willing to be Placed at Jababeka 2, Cikarang Job...

DESKRIPSI PEKERJAANMonitor IT operations by regularly monitoring the condition and availability of IT services throughout the work shift and ensuring that monitoring results and unresolved issues are communicated to the next shift personnel.Monitor servers and supporting systems, including physical servers and virtual machines (VMs), hardware, operating...

DESKRIPSI PEKERJAAN Bertanggung jawab menerima, memverifikasi, menganalisis, dan menindaklanjuti laporan kendala operasional yang berkaitan dengan layanan GAJA. Memahami produk, layanan, proses bisnis, serta ketentuan yang berlaku. Mampu memahami kebutuhan, kondisi, dan permasalahan pengguna, merchant Gaja dan pihak eksternal dengan baik. Mampu melakukan...

Job Description Bertanggung jawab menerima, memverifikasi, menganalisis, dan menindaklanjuti laporan kendala operasional yang berkaitan dengan layanan GAJA. Memahami produk, layanan, proses bisnis, serta ketentuan yang berlaku. Mampu memahami kebutuhan, kondisi, dan permasalahan pengguna, merchant Gaja dan pihak eksternal dengan baik. Mampu melakukan...

The OpportunityWe are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600...

We are seeking a talented and self-motivated Helpdesk Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware and software solutions to enable the work they do, including compatibility with over 1600 applications used...

Noraa & Co. is seeking a Senior IT Support / Helpdesk professional to provide hands-on technical support in a large-scale organization undergoing a major technology transformation in Jakarta.The successful candidate will be responsible for day-to-day IT support, troubleshooting user issues, and maintaining a responsive support environment. Strong...

PT MARVELSOFT SOLUTIONS INDONESIA is seeking an experienced Implementation Support to join our North Jakarta team. You will provide technical assistance to clients, troubleshoot issues, and work closely with our development group to drive product improvements.The role requires at least 2 years in IT support, with a focus on software/POS, strong problem...

Sunday is offering an Intern IT Infrastructure and Support role in Jakarta Pusat. The internship focuses on monitoring IT infrastructure, providing first-level end-user support, and assisting with application and database operations.You will help maintain IT assets and coordinate with the IT team to ensure system availability. Ideal candidates are pursuing...

Respond to requests for technical assistance via phone, email, chat, or in person Diagnose and resolve technical hardware and software issues, including desktops, laptops, printers, and network issues Provide excellent customer service by ensuring users feel supported and listened to Follow up with users to ensure issues have been resolved...

Indodana Fintech is seeking an IT Support Specialist to provide technical support and assistance to users across applications and systems. You will troubleshoot issues, manage requests via ticketing systems, document resolutions, and escalate complex problems to the IT team as needed.The ideal candidate has a Bachelor's in IT or related field, at least 1...

Indodana mengundang Anda untuk bergabung sebagai Technical Support Officer di kantor kami di Jakarta. Peran ini akan memberikan dukungan teknis untuk pengguna terkait masalah aplikasi dan sistem, dengan fokus pada penyelesaian masalah secara tepat waktu serta dokumentasi yang akurat.Anda akan menangani permintaan melalui tiket atau email layanan, membaca log...

PT Akasha Wira International Tbk mengundang kandidat MIS Staff untuk ditempatkan di Jakarta. Posisi ini fokus pada dukungan sistem informasi manajemen, pemeliharaan data master, dan analisis kendala operasional di lingkungan FMCG.Anda akan berkoordinasi dengan tim TI dan operasional, mengelola tiket, melakukan import data, serta memastikan integritas data...

PT. Agrinesia Raya is seeking an IT Support professional to respond to technical assistance requests via phone, email, chat, or in person. You will diagnose and resolve hardware and software issues on desktops, laptops, printers, and network issues, and provide excellent customer service.Fresh graduates or with 1 year experience are welcome. Overtime and...

Cimory Group membuka peluang untuk posisi IT Staff – Customer Service (Business Unit). Peran ini memberikan first-level support bagi pengguna, menangani masalah hardware, software, networking, CCTV, dan Microsoft 365, sambil mengelola dokumentasi, maintenance preventif, serta aset IT untuk kelancaran operasional unit bisnis.Tugas meliputi menerima tiket...

We are looking for a skilled and motivatedIT Technical Support Specialistto join our growing team. In this role, you will be the first point of contact for all IT-related issues within the organization, providing timely and effective support to ensure smooth day-to-day operations.Requirements:D3, D4 or S1 (Fresh Graduates are welcome).Understanding basic IT...