helpdesk

1. Menerima, mencatat, dan mengelola tiket kendala/laporan pengguna. 2. Memberikan penanganan awal (first-line support) dan memantau pembaruan status masalah. 3. Berkoordinasi dengan tim Engineer untuk eskalasi kendala teknis lanjutan. 4. Menjaga komunikasi yang baik serta profesional dengan pengguna/klien. 5. Pengarsipan & Pencatatan: Mengelola arsip fisik...

TECHNICAL REQUIREMENT: 1. Application Support 2. Hardware Management 3. IT Helpdesk Management 4. Basic Insurance Knowledge 5. Basic IT Security 6. Network Management 7. IT Asset Management Key Area: Activities: ITSM Ticketing Management Key Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool. Activities:...

Pengalaman minimum 2 tahun.b. Memiliki pengetahuan dalam Sistem Operasi (Windows).c. Memiliki pengetahuan dalam fitur Sistem Operasi (Hibernate, Offline File Sync, konfigurasi printer, Security Account, Shared Folder, Home Directory).d. Memiliki pengetahuan di MS. Office terutama untuk Outlook.e. Memiliki pengetahuan dalam sistem email.f. Memiliki...

**Company Overview**: **PT Sampingan Mitra Indonesia (Staffinc Group)** adalah perusahaan penyedia solusi tenaga kerja dan teknologi SDM terkemuka di Indonesia yang berfokus pada layanan end to end workforce solution. Didirikan pada tahun 2018 dengan nama Sampingan dan kemudian bertransformasi menjadi Staffinc Group, perusahaan ini membantu bisnis dalam...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

Saat ini kami membutuhkan IT Helpdesk penempatan **Jakarta Pusat** Persyaratan Pekerjaan - Pria/Wanita - Usia 21 - 30 tahun - Min Pend. D3 jurusan information technology atau terkait - Freshgraduate atau berpengelaman - Bersedia bekerja shifting - Memiliki komunikasi yang baik - Bersedia bekerja dalam target - Disiplin, akurat dan detail oriented serta...

Tanggung JawabBertanggung jawab untuk melakukan penyelesaian masalah bagi klien dan meminimalisir agar masalah tidak terulang.Menerima dan menangani laporan dari pengguna melalui telepon, email, maupun ticketing system.Melakukan pencatatan, klasifikasi, dan eskalasi tiket sesuai prosedur.Melakukan troubleshooting awal terhadap permasalahan.Berkoordinasi...

DESKRIPSI PEKERJAAN Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate...

Menangani tiket support dari pengguna terkait masalah konektivitas jaringan, konfigurasi perangkat, dan akses sistem dengan respons time yang cepat. Melakukan troubleshooting masalah jaringan dasar, termasuk diagnosa koneksi internet, WiFi, dan konektivitas VPN. Memberikan dukungan teknis tingkat pertama melalui telepon, email, dan ticketing system untuk...

Recruitment for a subsidiary of PT Indocement Tunggal Prakarsa Tbk.Reporting to the Helpdesk & Application System Support Section Head, this position is responsible for providing serves as liaison between user and MIS in order to resolve issues, receives and key in the issue and follows it up though online facility, include assists system analyst in the...

**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** TI, Administrator **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Memelihara dan melakukan perbaikan terhadap perangkat keras & perangkat lunak seperti: Peripheral komputer, Operating system, dan Jaringan LAN & VLAN (Manageable switch, Cisco, HPE, dll) - Bertanggung...

Membantu untuk menyiapkan laptop karyawanMembantu pengecekan dan monitoring jaringanMembantu untuk pelaksanaan kendala tiket dari userMembantu untuk project instalasi jaringan di kantorMembantu pendataan laptopMenguasai Microsoft Office khususnya Excel (dasar pengolahan data, tabel, dan rekap sederhana)Keterampilan administrasi dan dokumentasi yang...

Job SummaryThe purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.Essential Duties and ResponsibilitiesProvides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.Generates...

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**We’re Hiring - IT Support Helpdesk** I**ndustry**: Manufacturing - Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring. - Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software...

Kualifikasi: Minimal pendidikan D3, diutamakan jurusan Sistem Informasi, Teknik Informatika, atau bidang terkait Memahami dasar Operating System Windows Memahami troubleshooting hardware, software, sistem, dan jaringan Mampu menggunakan Microsoft Office & Office 365 Memahami tools seperti Power Automate, Planner, SharePoint, atau sejenisnya menjadi nilai...

Requirement Minimum Diploma (D3) or Bachelor’s degree (S1) in Computer Science, Information Systems, or related fields. 1–2 years of experience in IT Support or Helpdesk is an advantage Familiar with ticketing systems and troubleshooting hardware/software issues Preferably from Manufacturing Company Willing to be Placed at Jababeka 2, Cikarang Job...

Job Summary The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Duties And Responsibilities Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related...

**Role Purpose**: You'll handle a variety of customer concerns, work with clear guidelines, and play an important role in ensuring customer satisfaction. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. **Key Responsibilities**: - Handle a high volume of inquiries in a professional and...

VOLTRAS Group was established by four people who have passion in technology innovation. Our company formed as a result of an extensive discussion starting at the end of 2006 after earning international experience combined with deep investigation and study about domestic and regional market. VOLTRAS Group is passionately building application software in...