helpdesk

Job Descriptions: - Handle user account system management. - Monitoring, maintenance and repair IT assets. - Serve as an escalation point for complex technical issues. - Monitoring stock of IT assets. - Ensure timely resolution of user requests and incidents. - Maintain accurate documentation of support processes. - Setup office network environtment &...

Provide timely and effective first-level technical support to maintain smooth daily IT operations for users.Direct EmployeeResponsibilitiesTroubleshoot software, hardware, and network issues.Record and escalate technical incidents when needed.Ensure timely resolution and user satisfaction.RequirementsBachelor’s degree in Information Technology, Computer...

Instalasi dan konfigurasi PC, printer, CCTV, software, sistem, dan jaringan.Monitoring serta maintenance perangkat, sistem, dan jaringan.Menangani troubleshooting dan perbaikan perangkat IT.Menangani permintaan support user secara onsite maupun remote.Memberikan support IT untuk seluruh cabang Masuya.Melakukan support terkait jaringan, CCTV, Mikrotik, dan...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

Instalasi dan konfigurasi PC, printer, CCTV, software, sistem, dan jaringan.Monitoring serta maintenance perangkat, sistem, dan jaringan.Menangani troubleshooting dan perbaikan perangkat IT.Menangani permintaan support user secara onsite maupun remote.Memberikan support IT untuk seluruh cabang Masuya.Melakukan support terkait jaringan, CCTV, Mikrotik, dan...

Qual será sua missão?Garantir uma experiência de TI ágil, eficiente e de alta qualidade para as pessoas da Shopee, liderando a operação do site e desenvolvendo o time para entregar um atendimento cada vez melhor. A posição terá papel fundamental na gestão da rotina, resolução de incidentes, continuidade dos serviços e identificação de...

Candidate RequirementsShould be currently enrolling in Bachelor Degree’s with major in Information Technology, Information System, or any related fieldMust be able to provide Surat Keterangan Magang from UniversityWilling to work full time for 12 month period internshipWilling to follow company policy (full time working days and working hours,...

Menangani tiket support dari pengguna terkait masalah konektivitas jaringan, konfigurasi perangkat, dan akses sistem dengan respons time yang cepat. Melakukan troubleshooting masalah jaringan dasar, termasuk diagnosa koneksi internet, WiFi, dan konektivitas VPN. Memberikan dukungan teknis tingkat pertama melalui telepon, email, dan ticketing system untuk...

Serve as the first point of contact for all internal IT issues (helpdesk)Troubleshoot hardware, software, network, and daily operational application issuesInstall, configure, and maintain PCs, laptops, printers, and other IT equipmentMonitor and maintain network infrastructure (switches, routers, firewalls) and ensure optimal connectivityManage and maintain...

A customer support and technical support role involving answering questions about company products or services, handling customer complaints, and resolving technical issues.Key responsibilitiesAnswering questions about company's products or servicesResolving issues and troubleshooting technical problemsEnsuring end-products meet customer...

Responsible for handling, recording, monitoring, and resolving customer complaints through the ticketing system in accordance with established procedures and service targets. Provide first-level technical guidance and solutions to customers, coordinate with relevant teams, and upgrade technical issues requiring further assistance.Qualifications:Minimum...

**Admin Helpdesk** **Role Overview** - Korespondensi staf Facility & Maintenance melalui WA, email atau telepon. - Melatih anggota staf Facility & Maintenance  lainnya dalam memecahkan masalah dan mendiagnosis masalah terkait Work Order Expansive - Korespondensi pertanyaan ke departemen lain apabila diperlukan - Mengelola semua tugas administrasi terkait...

About usPT SINAR MANDALA TEKNOLOGI is a forward-thinking technology company committed to delivering innovative IT solutions and exceptional support services. We pride ourselves on fostering a collaborative environment where skilled professionals can grow and make meaningful contributions to our clients' success. Our mission is to provide reliable, efficient,...

About the job Noraa & Co. is supporting a confidential large-scale company in Indonesia that is going through a major technology transformation. The organization operates in a business-critical environment where reliable IT support, workplace technology, and fast issue resolution are essential to daily operations. We are looking for a Senior IT Support /...

Job Description SummaryThe Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarksJob DescriptionEnsure the quality of resolution for all queries / requests received via calls and / or service request tool.Log and discuss...

Job description summary : The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks Job Description : • Ensure the quality of resolution for all queries / requests received via calls and / or service request tool. Log...

This role be the first-line technical support to users by receiving, diagnosing, resolving, or escalating IT issues and inquiries to restore individual user productivity as quickly as possible. Provides all information regarding IT asset to asset team and help them to keep information updated all the time to ensure that the Company is comply with license and...

**Job description summary :** The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks **Job Description :** - Ensure the quality of resolution for all queries / requests received via calls and / or service request...

**Job description summary :** The Helpdesk staff is responsible for ensuring that all HR-related inquiries are handled appropriately and meet expectations with regards to performance and meeting defined metrics/ benchmarks **Job Description :** - Ensure the quality of resolution for all queries / requests received via calls and / or service request...

About The TeamInti utama dari pengembangan platform Shopee adalah Tim Software Engineering. Tim yang terdiri dari para engineer dari seluruh dunia ini saling bekerjasama untuk membangun sistem terbaik dengan teknologi yang sesuai. Bukan sekedar menyelesaikan masalah yang ada, engineer kami juga berusaha membangun sistem yang tahan lama. Mereka tidak...