helpdesk

TECHNICAL REQUIREMENT: 1. Application Support 2. Hardware Management 3. IT Helpdesk Management 4. Basic Insurance Knowledge 5. Basic IT Security 6. Network Management 7. IT Asset Management Key Area: Activities: ITSM Ticketing Management Key Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool. Activities:...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

Pengalaman minimum 2 tahun.b. Memiliki pengetahuan dalam Sistem Operasi (Windows).c. Memiliki pengetahuan dalam fitur Sistem Operasi (Hibernate, Offline File Sync, konfigurasi printer, Security Account, Shared Folder, Home Directory).d. Memiliki pengetahuan di MS. Office terutama untuk Outlook.e. Memiliki pengetahuan dalam sistem email.f. Memiliki...

Saat ini kami membutuhkan IT Helpdesk penempatan **Jakarta Pusat** Persyaratan Pekerjaan - Pria/Wanita - Usia 21 - 30 tahun - Min Pend. D3 jurusan information technology atau terkait - Freshgraduate atau berpengelaman - Bersedia bekerja shifting - Memiliki komunikasi yang baik - Bersedia bekerja dalam target - Disiplin, akurat dan detail oriented serta...

Tanggung JawabBertanggung jawab untuk melakukan penyelesaian masalah bagi klien dan meminimalisir agar masalah tidak terulang.Menerima dan menangani laporan dari pengguna melalui telepon, email, maupun ticketing system.Melakukan pencatatan, klasifikasi, dan eskalasi tiket sesuai prosedur.Melakukan troubleshooting awal terhadap permasalahan.Berkoordinasi...

**We’re Hiring - IT Support Helpdesk** I**ndustry**: Manufacturing - Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring. - Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software...

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Requirement Minimum Diploma (D3) or Bachelor’s degree (S1) in Computer Science, Information Systems, or related fields. 1–2 years of experience in IT Support or Helpdesk is an advantage Familiar with ticketing systems and troubleshooting hardware/software issues Preferably from Manufacturing Company Willing to be Placed at Jababeka 2, Cikarang Job...

Job Summary The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Duties And Responsibilities Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related...

**Role Purpose**: You'll handle a variety of customer concerns, work with clear guidelines, and play an important role in ensuring customer satisfaction. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you. **Key Responsibilities**: - Handle a high volume of inquiries in a professional and...

1. Menerima, mencatat, dan mengelola tiket kendala/laporan pengguna. 2. Memberikan penanganan awal (first-line support) dan memantau pembaruan status masalah. 3. Berkoordinasi dengan tim Engineer untuk eskalasi kendala teknis lanjutan. 4. Menjaga komunikasi yang baik serta profesional dengan pengguna/klien. 5. Pengarsipan & Pencatatan: Mengelola arsip fisik...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

Memantau, mencatat dan melaporkan status perangkat pada jaringan Berkomunikasi dengan customer terkait pertanyaan, aduan dan permintaan customer **Kualifikasi** - Usia maks. 30 tahun - Berpengalaman sebagai IT Support atau Customer Service - Pendidikan terakhir min. SMK TKJ (Teknik Komputer Jaringan), fresh graduate are welcome to apply - Menguasai basic IT...

DESKRIPSI PEKERJAAN Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate...

About the job Noraa & Co. is supporting a confidential large-scale company in Indonesia that is going through a major technology transformation. The organization operates in a business-critical environment where reliable IT support, workplace technology, and fast issue resolution are essential to daily operations. We are looking for a Senior IT Support /...

Job Description Summary:The role involves managing permits, handling correspondence, ensuring compliance with regulations, proposing CSR programs, maintaining workplace cleanliness, enforcing safety regulations, and reporting safety or compliance issues. Additionally, achieving individual KPIs and adhering to company values are key expectations.Job...

Job Description Summary:Responsible for end-to-end payment processes, workflow and SOP/SWI development, SAP Finance operations, Excel-based data processing, and supporting analysis and process improvement effectively.Job Descriptions:Understand end-to-end payment processes, including:- Invoice processing- Payment processingUnderstand business processes and...

About SMN GroupAt SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further...

Job Description Summary:Responsible for end-to-end payment processes, workflow and SOP/SWI development, SAP Finance operations, Excel-based data processing, and supporting analysis and process improvement effectively.Job Descriptions:Understand end-to-end payment processes, including:Invoice processingPayment processingUnderstand business processes and...

DESKRIPSI PEKERJAAN Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate...