helpdesk

TECHNICAL REQUIREMENT: 1. Application Support 2. Hardware Management 3. IT Helpdesk Management 4. Basic Insurance Knowledge 5. Basic IT Security 6. Network Management 7. IT Asset Management Key Area: Activities: ITSM Ticketing Management Key Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool. Activities:...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

Pengalaman minimum 2 tahun.b. Memiliki pengetahuan dalam Sistem Operasi (Windows).c. Memiliki pengetahuan dalam fitur Sistem Operasi (Hibernate, Offline File Sync, konfigurasi printer, Security Account, Shared Folder, Home Directory).d. Memiliki pengetahuan di MS. Office terutama untuk Outlook.e. Memiliki pengetahuan dalam sistem email.f. Memiliki...

Tanggung JawabBertanggung jawab untuk melakukan penyelesaian masalah bagi klien dan meminimalisir agar masalah tidak terulang.Menerima dan menangani laporan dari pengguna melalui telepon, email, maupun ticketing system.Melakukan pencatatan, klasifikasi, dan eskalasi tiket sesuai prosedur.Melakukan troubleshooting awal terhadap permasalahan.Berkoordinasi...

ResponsibilitiesMengelola job ticket untuk setiap komplain atau request yang masuk melalui email/telepon/Whatsapp.Membuat laporan harian terkait seluruh komplain yang masuk sehingga terdokumentasi dengan baik dan tidak ada yang terlewat.Melakukan survey kepuasan ke klien/health check customer atau merchant.Melakukan monitoring terhadap setiap ticket yang di...

JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether...

Minimum 1–2 years of experience as an IT Helpdesk, IT Support, or similar role.Proven experience in troubleshooting hardware, software, and network-related issues.Strong knowledge of Windows operating systems and Microsoft Office 365.Familiar with computer hardware installation, maintenance, and repair.Experience in installing, configuring, and supporting...

ResponsibilitiesHandle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).Support network activities: inventory,...

Provide technical support to employees for hardware, software, and IT-related issues.Troubleshoot and resolve technical issues in a timely manner.Install, configure, and maintain computers, operating systems, software, and peripherals.Manage user accounts, passwords, and access permissions.Log, track, and update incidents and service requests using the...

Receive, record, classify, and prioritize IT service requests and fault reports from internal users via telephone, email, instant messaging tools, and the ticket systemProvide preliminary fault diagnosis and remote support for desktop (computers, printers, software, etc.) and networkAccurately record, update, and track all tickets to ensure that issues are...

Pendidikan minimal D3/S1 jurusan Teknologi Informasi, Sistem Informasi atau Teknik Elektro.Pengalaman kerja minimal 1 tahun sebagai Helpdesk atau posisi terkait.Memiliki pengetahuan dalam Networking (TCP/IP, OSI Layer, Routing, Switching, Wireless, Security).Memiliki pengalaman menggunakan Mikrotik.Memiliki pengalaman menggunakan salah satu NMS.Memiliki...

Lowongan Kerja PT Indocement Tunggal Prakarsa Tbk (INTP) – PT Indocement Tunggal Prakarsa Tbk (INTP) adalah salah satu produsen semen terbesar di Indonesia yang terkenal dengan produk unggulannya, Semen Tiga Roda. Didirikan pada tanggal 4 Agustus 1975, perusahaan ini memainkan peran kunci dalam penyediaan material konstruksi nasional. Indocement berstatus...

Requirement Minimum Diploma (D3) or Bachelor’s degree (S1) in Computer Science, Information Systems, or related fields. 1–2 years of experience in IT Support or Helpdesk is an advantage Familiar with ticketing systems and troubleshooting hardware/software issues Preferably from Manufacturing Company Willing to be Placed at Jababeka 2, Cikarang Job...

About the job Noraa & Co. is supporting a confidential large-scale company in Indonesia that is going through a major technology transformation. The organization operates in a business-critical environment where reliable IT support, workplace technology, and fast issue resolution are essential to daily operations. We are looking for a Senior IT Support /...

The Medical Helpdesk Support is responsible for reviewing and assessing medical claims from a clinical perspective to ensure treatments, diagnoses, and hospitalizations are appropriate and aligned with medical guidelines and company policies. The role supports pre-approval requests, reviews medical records and supporting documents, and works closely with...

Job Description Summary:Responsible for end-to-end payment processes, workflow and SOP/SWI development, SAP Finance operations, Excel-based data processing, and supporting analysis and process improvement effectively.Job Descriptions:Understand end-to-end payment processes, including:- Invoice processing- Payment processingUnderstand business processes and...

ResponsibilitiesMengelola job ticket untuk setiap komplain atau request yang masuk melalui email/telepon/Whatsapp.Membuat laporan harian terkait seluruh komplain yang masuk sehingga terdokumentasi dengan baik dan tidak ada yang terlewat.Melakukan survey kepuasan ke klien/health check customer atau merchant.Melakukan monitoring terhadap setiap ticket yang di...

The Medical Helpdesk Support is responsible for reviewing and assessing medical claims from a clinical perspective to ensure treatments, diagnoses, and hospitalizations are appropriate and aligned with medical guidelines and company policies. The role supports pre-approval requests, reviews medical records and supporting documents, and works closely with...

Manage the team to do level-0 troubleshooting and elevate the problem by trouble ticketing system (problem identification)Supportfor L1Corporate MIDI Services Fault Localization and Handling any technical problem to internal Customer for Corporates Services (investigations, analysis, and problem solver)To make sure the services provided to the customers meet...

Job opportunity for IT Helpdesk at Pt. Tiga Daya Digital Indonesia in Kota Jakarta Barat, DKI Jakarta, Indonesia.Kualifikasi:Minimal Diploma (D3) atau Sarjana (S1) di bidang Teknologi Informasi, Sistem Informasi, Teknik Informatika, atau jurusan terkait.Memiliki pengalaman sebagai IT Helpdesk, Application Support, Service Desk, atau posisi sejenis.Memahami...