helpdesk

TECHNICAL REQUIREMENT: 1. Application Support 2. Hardware Management 3. IT Helpdesk Management 4. Basic Insurance Knowledge 5. Basic IT Security 6. Network Management 7. IT Asset Management Key Area: Activities: ITSM Ticketing Management Key Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool. Activities:...

OverviewKey Measures and Activities outline responsibilities related to ITSM and end-user support, including incident handling, problem identification, service delivery, and access management.ResponsibilitiesAdministering, managing, and addressing improvement ideas accordingly in terms of ITSM Tool.End user support.Identify incidents or requests from users...

Pengalaman minimum 2 tahun.b. Memiliki pengetahuan dalam Sistem Operasi (Windows).c. Memiliki pengetahuan dalam fitur Sistem Operasi (Hibernate, Offline File Sync, konfigurasi printer, Security Account, Shared Folder, Home Directory).d. Memiliki pengetahuan di MS. Office terutama untuk Outlook.e. Memiliki pengetahuan dalam sistem email.f. Memiliki...

Tanggung JawabBertanggung jawab untuk melakukan penyelesaian masalah bagi klien dan meminimalisir agar masalah tidak terulang.Menerima dan menangani laporan dari pengguna melalui telepon, email, maupun ticketing system.Melakukan pencatatan, klasifikasi, dan eskalasi tiket sesuai prosedur.Melakukan troubleshooting awal terhadap permasalahan.Berkoordinasi...

Requirement Minimum Diploma (D3) or Bachelor’s degree (S1) in Computer Science, Information Systems, or related fields. 1–2 years of experience in IT Support or Helpdesk is an advantage Familiar with ticketing systems and troubleshooting hardware/software issues Preferably from Manufacturing Company Willing to be Placed at Jababeka 2, Cikarang Job...

Contract Type: PKWT/Contract Placement Location: At One of Our Clients (Jakarta Area) Working System: Full WFO & Shifting Network & Connectivity: Assist in maintaining stable network connections, including basic troubleshooting of LAN/WAN, Wi-Fi, and VPN access. User Lifecycle Management: Manage user accounts, including onboarding/offboarding, password...

1. Menerima, mencatat, dan mengelola tiket kendala/laporan pengguna. 2. Memberikan penanganan awal (first-line support) dan memantau pembaruan status masalah. 3. Berkoordinasi dengan tim Engineer untuk eskalasi kendala teknis lanjutan. 4. Menjaga komunikasi yang baik serta profesional dengan pengguna/klien. 5. Pengarsipan & Pencatatan: Mengelola arsip fisik...

Recruitment for a subsidiary of PT Indocement Tunggal Prakarsa Tbk. Key Roles : Reporting to the Helpdesk & Application System Support Section Head, this position is responsible for providing serves as liaison between user and MIS in order to resolve issues, receives and key in the issue and follows it up though online facility, include assists system...

**Deskripsi Pekerjaan**: - Menerima dan menangani insiden serta permintaan layanan dari cabang dan outlet terkait kendala sistem atau aplikasi. - Melakukan analisis awal dan troubleshooting terhadap permasalahan yang dilaporkan oleh pengguna. - Melakukan eskalasi ke tim IT terkait (aplikasi, infrastruktur, atau jaringan) jika masalah tidak dapat...

DESKRIPSI PEKERJAAN Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate...

About the job Noraa & Co. is supporting a confidential large-scale company in Indonesia that is going through a major technology transformation. The organization operates in a business-critical environment where reliable IT support, workplace technology, and fast issue resolution are essential to daily operations. We are looking for a Senior IT Support /...

Job Description Summary:Responsible for end-to-end payment processes, workflow and SOP/SWI development, SAP Finance operations, Excel-based data processing, and supporting analysis and process improvement effectively.Job Descriptions:Understand end-to-end payment processes, including:- Invoice processing- Payment processingUnderstand business processes and...

DESKRIPSI PEKERJAAN Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction. Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate...

Memberikan informasi terkait produk dan layanan POSe PPOB.Berkoordinasi dengan tim Sales dan Teknisi untuk memastikan kebutuhan pelanggan terpenuhi.Berkomitmen menjaga SLA sebagai customer service.Kualifikasi (Job Requirement)Pengalaman di bidang Customer Service diutamakan, namun fresh graduate dipersilakan melamar.Memiliki kemampuan komunikasi yang baik,...

About the job Noraa & Co. is supporting a confidential large-scale company in Indonesia that is going through a major technology transformation. The organization operates in a business-critical environment where reliable IT support, workplace technology, and fast issue resolution are essential to daily operations. We are looking for a Senior IT Support /...

BINUS Group in Jakarta Barat is seeking a hands-on IT operations trainee to maintain IT infrastructure and support users. You will work on system, network, and IP telephony reliability, install applications, and manage servers with guidance from a supervisor.The role welcomes Diploma/D3 holders or university students (6th semester) who are eager to learn and...

Menangani tiket support dari pengguna terkait masalah konektivitas jaringan, konfigurasi perangkat, dan akses sistem dengan respons time yang cepat. Melakukan troubleshooting masalah jaringan dasar, termasuk diagnosa koneksi internet, WiFi, dan konektivitas VPN. Memberikan dukungan teknis tingkat pertama melalui telepon, email, dan ticketing system untuk...

The Medical Helpdesk Support is responsible for reviewing and assessing medical claims from a clinical perspective to ensure treatments, diagnoses, and hospitalizations are appropriate and aligned with medical guidelines and company policies. The role supports pre-approval requests, reviews medical records and supporting documents, and works closely with...

Freelancer/Mahasiswa tingkat akhir/Fresh Graduate semua jurusan (Teknik Informatika, Sistem Informasi, Ilmu Komunikasi diutamakan)Memiliki kemampuan analisa dasar untuk memahami issue atau bug dari tiket yang masuk.Teliti, responsif, dan memiliki kemampuan komunikasi yang baik.Mampu membuat laporan atau summary pekerjaan secara singkat dan jelas.Bersedia...

Responsibilities Exercise strong technical judgment and intuition to determine when to escalate issues early (in cases of potential large-scale system impact) versus conducting independent initial investigations.Communicate clearly, effectively, and transparently with stakeholders throughout all stages of an incident (initial detection, ongoing updates,...