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Handle guest complaints, inquiries, and special requests professionally and efficiently.Welcome guests and provide assistance throughout their stay.Coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met.Assist with check-in, check-out, and ongoing guest communication.Prepare daily reports and maintain accurate guest...

Experience Min 1 years experience in the same position Posted Oct 23, 2026 About this role Minimum 1 year of experience in Guest Relations or Front Office, preferably in a hotel or resort. Diploma or degree in Hospitality Management or a related field. Good command of English, both spoken and written. Excellent communication and interpersonal skills. Strong...

Guest Relations Officer (GRO) / Reception DOEUN – Korean Fine Dining & Grill Position Purpose The Guest Relations Officer (GRO) at DOEUN is fully responsible for managing guest relations, reservation systems, and seating flow to ensure a personalized, elegant, and consistently high-standard dining experience. This role also supports the restaurant’s...

GRO - Mandarin Speaker - Minimum Diploma in Hospitality or related field. - Fluent in Mandarin and English. - Excellent communication and guest service skills. - Well-groomed and customer-oriented.

Company DescriptionMercure Jakarta SabangHotel for travellers looking for local and authentic experiencesMercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes walking...

DESKRIPSI PEKERJAANGuest Relations Officer (GRO) bertanggung jawab menyambut dan melayani tamu spa, memberikan informasi mengenai layanan dan paket perawatan, serta membantu mengelola reservasi dan jadwal treatment. Posisi ini juga berperan dalam memastikan kenyamanan tamu, menangani pertanyaan maupun keluhan, serta memberikan pengalaman pelayanan yang ramah...

Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field. Minimum of 1 year of experience in a similar position. Strong commitment to exceptional guest service and a genuine passion for the hospitality industry. Excellent problem-solving skills with the ability to provide appropriate advice and recommendations to guests. High level...

**Company Description** Mercure Jakarta Sabang Hotel for travellers looking for local and authentic experiences Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes...

Mercure Jakarta Sabang Hotel for travellers looking for local and authentic experiences Mercure Jakarta Sabang is a 4-star international hotel, strategically located in the heart of Jakarta, nearby Thamrin street where corporate, Banking, Government offices and Sabang culinary street are only a few steps away. 5 to 15 minutes walking distance to the...

KU DE TA Restaurant, Seminyak - Bali currently seeking an experienced **Guest Relation Officer** **Requirements :** - Able to organize reservation and special function and event, - Strong English and customer service oriented, - Passionate, confident, outgoing personality and lots of energy, - Ability to work flexible hours, - Able to join immediately.

General Requirements : * Education & Experience: Min. High School / Diploma / Bachelor's Degree with 1-2 years of relevant experience. * Appearance & Attitude: Neat, well-groomed, professional, honest, and customer-oriented (service mindset). * Skills & Communication: Excellent communication, strong teamwork, and adaptability. * Work Flexibility: Willing to...

General Requirements : * Education & Experience: Min. High School / Diploma / Bachelor's Degree with 1-2 years of relevant experience. * Appearance & Attitude: Neat, well-groomed, professional, honest, and customer-oriented (service mindset). * Skills & Communication: Excellent communication, strong teamwork, and adaptability. * Work Flexibility: Willing to...

Expert Recommendation: Memahami secara mendalam profil rasa setiap cocktail dan koleksi spirit untuk memberikan rekomendasi yang tepat berdasarkan selera tamu.Attentive Service: Menjaga standar layanan "invisible service"—selalu sigap saat dibutuhkan tanpa mengganggu privasi atau percakapan tamu.Closing & Payments: Menangani proses pembayaran dengan elegan...

• Pendidikan minimal SMA/SMK atau sederajat, sesuai dengan posisi yang dilamar. • Memiliki pengalaman kerja di bidang perhotelan sesuai posisi yang dilamar menjadi nilai tambah. • Memiliki kemampuan komunikasi dan interpersonal yang baik. • Berpenampilan rapi, profesional, ramah, dan berorientasi pada pelayanan tamu. • Mampu bekerja secara individu...

Shangri-La Residences Jakarta is seeking a Guest Relations Officer to deliver prompt, courteous, and personalized service to all guests.The GRO oversees guest amenities programs, adheres to SOPs, and coordinates with Security, Housekeeping, Engineering, and Sales & Marketing to ensure seamless, exceptional guest experiences. Indonesians only; English fluent;...

REQUIREMENT: * Minimum 2-years of experience in a similar position within a 4 or 5 star hotel * Well-groomed with a pleasant personality * Able to work both independently and as part of a team * Strong leadership skills * Detail-oriented, dynamic, and possessing excellent time management skills * Strong work ethic with good interpersonal and teamwork skills

PT ANAK BAPAK SENANG membuka peluang untuk GRO spa yang bertugas menyambut tamu dengan ramah, memberi informasi layanan, dan membantu kelola reservasi serta jadwal treatment. Posisi ini juga memastikan kenyamanan tamu dan menanggapi pertanyaan.GRO akan berkoordinasi dengan resepsionis, terapis, dan tim spa untuk kelancaran pelayanan, serta menanggapi masukan...

Career Opportunities: Guest Relations Officer (Residences) (176339)The Guest Relations Officer (GRO) is responsible for ensuring that all guests receive prompt, courteous, and personalized service at all times. This role oversees the execution of guest amenities programs and ensures that all related standards are consistently implemented. The GRO plays a key...

Main ResponsibilityTo accord personalize and prompt service to all VIP guest from arrival to departure, to provide all hotel guest and patron, courteous, tactful and efficient service. GRO-Korean speaker also acted as key personnel when it comes with the non-English speaker Korean guest.Shangri-La JakartaTo accord personalize and prompt service to all VIP...

Main Responsibility The Guest Relations Officer (GRO) is responsible for ensuring that all guests receive prompt, courteous, and personalized service at all times. This role oversees the execution of guest amenities programs and ensures that all related standards are consistently implemented. The GRO plays a key role in delivering exceptional guest...