agent services

Description POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).Manajemen Hak Akses: Memproses verifikasi keamanan untuk...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Tanggung Jawab Menyambut, mendaftarkan dan menetapkan kunci atau kartu kamar untuk tamu. Memberikan informasi tentang layanan yang tersedia di hotel dan dalam komunitas. Memverifikasi kredit pelanggan dan menetapkan bagaimana pelanggan dapat menbayar akomodasinya. Membantu regristasi tamu dan memberikan kamar sesuai pesanan dan permintaan...

Customer Service & Customer SupportMenerima permintaan layanan, pertanyaan, komplain, dan laporan insiden dari pelanggan melalui telepon, email, sistem ticketing, maupun media komunikasi resmi lainnya. Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan. Menjaga hubungan baik dengan pelanggan melalui...

Position:- Guest Service AgentHotel & Accommodation Services 51-100 employeesDesigned for natural livingNovotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel...

**Additional Information** **Job Number**26084612 **Job Category**Rooms & Guest Services Operations **Location**JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

**Additional Information** **Job Number**26048110 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International olarak, kapısı herkese açık ve...

Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).Manajemen Hak Akses: Memproses verifikasi keamanan untuk...

Are you a customer service enthusiast who loves solving problems and great at handling complaints? We are looking for aCustomer Service Agent who are passionate about delivering excellent customer experiences across all our channels.Ideal Candidate Profiles:Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service.Familiarity with...

Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan.Melakukan verifikasi data sebelum mendistribusikan tiket kepada unit operasional terkait.Melakukan monitoring seluruh tiket hingga selesai sesuai SLA.Melakukan eskalasi kepada Supervisor atau unit terkait apabila terdapat potensi keterlambatan...

Responsible for providing passenger services, including inquiries, check-in, safety instructions, boarding, disembarking, transfers, baggage inquiries, and compensation services for departing flights. Responsible for selling related ancillary revenue products to passengers in a standardized manner while providing excellent customer service. Responsible for...

Requirement:Pria/Wanita Max 30thPendidikan min D3/S1 (Fresh Graduate are welcome)Bersedia bekerja shifting (Full Time)Komunikatif, Persuasif, dan Smiling VoicePenempatan YogyakartaFasih dalam menggunakan bahasa Jepang (lisan dan tulisan)

Provide stellar support to customers through online chat and messaging platforms, expertly answering questions, providing info, and offering assistance.Guide customers through our products or services, resolving their questions, concerns, and technical issues.Troubleshoot and resolve problems, escalating complex issues when needed.Maintain professionalism...

Ventore Group Indonesia is looking for Guest Service Agent position to join with our company and work in Uluwatu area. Job Responsibilities Provide personalized and exceptional guest service throughout the guest stay. Welcome guests upon arrival and conduct villa orientation. Coordinate check-in and check-out processes smoothly. Anticipate guest needs and...

Pendidikan minimal SMK Pariwisata/PerhotelanMemiliki kemampuan komunikasi yang baik dan ramah kepada tamuMampu berbahasa Inggris, minimal conversationSiap bekerja sebagai Daily Worker (DW) sesuai kebutuhan operasional hotelMemiliki attitude yang baik, disiplin, jujur, dan bertanggung jawabMampu bekerja secara teamwork maupun individualBersedia bekerja dengan...