agent services

POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

Position:- Guest Service AgentHotel & Accommodation Services 51-100 employeesDesigned for natural livingNovotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel...

Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).Manajemen Hak Akses: Memproses verifikasi keamanan untuk...

Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan.Melakukan verifikasi data sebelum mendistribusikan tiket kepada unit operasional terkait.Melakukan monitoring seluruh tiket hingga selesai sesuai SLA.Melakukan eskalasi kepada Supervisor atau unit terkait apabila terdapat potensi keterlambatan...

Tanggung Jawab Menjaga hubungan baik dengan department lain di perusahaan dan kepada pelanggan. Mengetahui semua pelanggan repeater dan mengetahui permintaan khusus pelanggan, memastikan permintaan pelanggan terpenuhi sesuai dengan peraturan perusahaan Menyambut, mendaftarkan dan menetapkan kunci atau kartu kamar untuk tamu Meninjau rekening tamu yang akan...

Company DescriptionNovotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).Manajemen Hak Akses: Memproses verifikasi keamanan untuk...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Pendidikan minimal SMK Pariwisata/PerhotelanMemiliki kemampuan komunikasi yang baik dan ramah kepada tamuMampu berbahasa Inggris, minimal conversationSiap bekerja sebagai Daily Worker (DW) sesuai kebutuhan operasional hotelMemiliki attitude yang baik, disiplin, jujur, dan bertanggung jawabMampu bekerja secara teamwork maupun individualBersedia bekerja dengan...

Menangani pertanyaan dan keluhan nasabah terkait layanan cash management (ATM, CIT, cash pickup/delivery, dll).Memonitor dan menindaklanjuti laporan terkait transaksi cash (cash in/out, shortage, dispute).Mencatat dan menginput setiap tiket/incident ke dalam sistem (CRM/ticketing).Melakukan follow up hingga permasalahan terselesaikan sesuai SLA.Berkoordinasi...

We Are Hiring: Online Travel Agents - Customer ServiceWork Arrangement: Shifting SchedulesJoining Date: August 18, 2026About the RoleJoin our dynamic team in Bali! We are looking for an energetic and detail-oriented OTA - Customer Service to handle international customer relations (B2B and B2C). In this role, you will interact with global clients via email...

Provide stellar support to customers through online chat and messaging platforms, expertly answering questions, providing info, and offering assistance.Guide customers through our products or services, resolving their questions, concerns, and technical issues.Troubleshoot and resolve problems, escalating complex issues when needed.Maintain professionalism...

WE'RE HIRING!Guest Service Agent / Receptionist **Kalapa Resort Canggu - Bali** Do you have a passion for hospitality and creating memorable guest experiences? Join our team at **Kalapa Resort Canggu**, where genuine Balinese hospitality meets exceptional service. We are looking for an enthusiastic, friendly, and professional **Guest Service Agent /...

**Shape & Create - And make it happen!**: **Job Purpose**:A core competency in this role is a deep understanding of customer loyalty and service processes. This enables the role not only to handle customer concerns but also to identify them proactively and purposefully. Through this understanding, current problems can be resolved, and potential needs can be...

Requirement:Pria/Wanita Max 30thPendidikan min D3/S1 (Fresh Graduate are welcome)Bersedia bekerja shifting (Full Time)Komunikatif, Persuasif, dan Smiling VoicePenempatan YogyakartaFasih dalam menggunakan bahasa Jepang (lisan dan tulisan)

**About the Role** At Mamaka Hotel Bali, every arrival sets the tone for an unforgettable stay. We're looking for an energetic, people-loving Guest Service Agent who thrives on creating genuine connections and memorable moments. If you love meeting new people, enjoy a fast-paced environment, and believe hospitality is all about making someone’s day a...

Customer Service & Customer SupportMenerima permintaan layanan, pertanyaan, komplain, dan laporan insiden dari pelanggan melalui telepon, email, sistem ticketing, maupun media komunikasi resmi lainnya. Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan. Menjaga hubungan baik dengan pelanggan melalui...

Perusahaan : Brink's Incorporated Jenis Pekerjaan : Full-Time Jakarta, Indonesia Deskripsi Pekerjaan - Customer Service Agent Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan. Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem,...