agent services

Description POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).Manajemen Hak Akses: Memproses verifikasi keamanan untuk...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...

Kopi Kenangan established in 2017; currently we have more than 1,200 retail outlets across Indonesia and we are the first SEA F&B Unicorn since 2022. Are you a customer service enthusiast who loves solving problems and great at handling complaints? Kopi Kenangan is looking for **Customer Service Agent** who are passionate about delivering excellent customer...

Guest Service Agent - Proven success in a similar role and resort environment mandatory. HiredToday adalah situs lowongan kerja terpercaya di Indonesia sejak 2016, yang telah membantu ribuan orang mencari kerja melalui kolaborasi dengan ratusan perusahaan dari berbagai industri. HiredToday menawarkan lowongan kerja eksklusif yang mendukung aspirasi karier...

**Company Description** Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes...

Customer Service & Customer SupportMenerima permintaan layanan, pertanyaan, komplain, dan laporan insiden dari pelanggan melalui telepon, email, sistem ticketing, maupun media komunikasi resmi lainnya. Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan. Menjaga hubungan baik dengan pelanggan melalui...

Company DescriptionNovotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social...

Position:- Guest Service AgentHotel & Accommodation Services 51-100 employeesDesigned for natural livingNovotel, the Accor group’s mid-scale brand, has nearly 496 hotels and resorts in 58 countries, located at the heart of major international cities, in business areas and tourist destinations. With a homogenous service in all its hotels, Novotel...

Requirement:Pria/Wanita Max 30thPendidikan min D3/S1 (Fresh Graduate are welcome)Bersedia bekerja shifting (Full Time)Komunikatif, Persuasif, dan Smiling VoicePenempatan YogyakartaFasih dalam menggunakan bahasa Jepang (lisan dan tulisan)

POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).Manajemen Hak Akses: Memproses verifikasi keamanan untuk...

Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan.Melakukan verifikasi data sebelum mendistribusikan tiket kepada unit operasional terkait.Melakukan monitoring seluruh tiket hingga selesai sesuai SLA.Melakukan eskalasi kepada Supervisor atau unit terkait apabila terdapat potensi keterlambatan...

**Tugas dan Tanggung Jawab**: - Menangani pertanyaan & keluhan Customer melalui saluran Omni Channel (chat) maupun Inbound Call (voice). - Menjalankan fungsi & tanggung jawabnya sebagai Customer Care Supporting - Menangani pertanyaan atau keluhan serta memberikan solusi melalui layanan Call & Chat - Menjaga Kepuasan Pelanggan (CSAT) - Membuat laporan dan...

Provide stellar support to customers through online chat and messaging platforms, expertly answering questions, providing info, and offering assistance.Guide customers through our products or services, resolving their questions, concerns, and technical issues.Troubleshoot and resolve problems, escalating complex issues when needed.Maintain professionalism...