agent services

Description POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

Description POSITION SUMMARY   Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

Edukasi Platform (Onboarding): Memandu nasabah korporat dalam menggunakan sistem tata kelola kas (Cash Management System / CMS) untuk transaksi perusahaan.Solusi Kendala Teknis (Troubleshooting): Menangani keluhan eror pada sistem, token yang terkunci, atau kegagalan transfer massal (bulk payment).Manajemen Hak Akses: Memproses verifikasi keamanan untuk...

Description POSITION SUMMARY   Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

**Additional Information** **Job Number**26102087 **Job Category**Rooms & Guest Services Operations **Location**61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...

**Additional Information** **Job Number**26100077 **Job Category**Rooms & Guest Services Operations **Location**Jalan K. H. Wahid Hasyim No. 92, Jakarta Pusat, Jakarta, Indonesia, 10340 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all guest check-ins, check-outs, room assignments, and room change/late...

Pendidikan minimal SMK Pariwisata/PerhotelanMemiliki kemampuan komunikasi yang baik dan ramah kepada tamuMampu berbahasa Inggris, minimal conversationSiap bekerja sebagai Daily Worker (DW) sesuai kebutuhan operasional hotelMemiliki attitude yang baik, disiplin, jujur, dan bertanggung jawabMampu bekerja secara teamwork maupun individualBersedia bekerja dengan...

**Summary**: As a Front Desk Agent, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate...

**Additional Information** **Job Number**26049443 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Jakarta Soekarno-Hatta Airport, Jl. Husein Sastranegara No.88, Tangerang, Banten, Indonesia, 15125 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving...

**Additional Information** **Job Number**26048110 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management 모든 고객 요청, 질문 또는 우려 사항에 대한...

Jobdesc: - Guide our consumers and partners in using our products - Manage service inquiries and disputes arising from our consumers and partners - Provide excellent customer service to our consumer and partners base - Maintain good relationships and community - building efforts with our consumers and partners - Support projects from all verticals including...

Tanggung Jawab Menyambut, mendaftarkan dan menetapkan kunci atau kartu kamar untuk tamu. Memberikan informasi tentang layanan yang tersedia di hotel dan dalam komunitas. Memverifikasi kredit pelanggan dan menetapkan bagaimana pelanggan dapat menbayar akomodasinya. Membantu regristasi tamu dan memberikan kamar sesuai pesanan dan permintaan...

**Additional Information** **Job Number**26023329 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all guest check-ins, check-outs, room assignments, and...

**Job Summary - Guest Service Agent** The Guest Service Agent in a Wellness Centre is responsible for delivering warm, attentive, and professional service to guests from the moment they arrive until they complete their wellness experience. This role involves welcoming guests, providing basic guidance on wellness and spa services, managing treatment...

**Additional Information** **Job Number**26001029 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all guest check-ins, check-outs, room assignments, and...

Customer Service & Customer SupportMenerima permintaan layanan, pertanyaan, komplain, dan laporan insiden dari pelanggan melalui telepon, email, sistem ticketing, maupun media komunikasi resmi lainnya. Memberikan informasi terkait status layanan, jadwal operasional, dan penyelesaian permintaan pelanggan. Menjaga hubungan baik dengan pelanggan melalui...

Requirement:Pria/Wanita Max 30thPendidikan min D3/S1 (Fresh Graduate are welcome)Bersedia bekerja shifting (Full Time)Komunikatif, Persuasif, dan Smiling VoicePenempatan YogyakartaFasih dalam menggunakan bahasa Jepang (lisan dan tulisan)