Human Resources Manager

We are seeking an experienced HR Manager for a growing medical aesthetic clinic to strengthen and develop its HR function as the organization enters its next stage of growth. This role will focus on establishing effective people practices, strengthening workplace culture, and ensuring consistent HR standards across both medical and non-medical teams. We are looking for a mature, proactive, and hands-on HR professional who can manage day-to-day HR operations while also driving improvements in organizational structure, employee engagement, performance management, and people development. Working closely with Management, the HR Manager will contribute to building a professional, accountable, and high-performing organization that reflects high standards of clinical excellence, premium service, integrity, and patient-centered care.

KEY RESPONSIBILITIES
HR Strategy & Organizational Development
• Develop and strengthen the clinic’s HR function, systems, policies, and people practices.
• Work closely with Management on organizational structure, manpower planning, and people-related decisions.
• Identify organizational and people gaps and translate them into clear HR initiatives and action plans.
• Support the organization through growth and organizational changes while maintaining team stability and alignment. Culture, Employee Relations & Discipline
• Build a professional, respectful, collaborative, and high-accountability workplace culture.
• Embed organizational values, premium service standards, and a patient-first mindset into everyday ways of working.
• Proactively manage employee relations, interpersonal conflicts, workplace behavior, and team dynamics.
• Address disciplinary and conduct matters objectively, firmly, and consistently.
• Act as a neutral and trusted point of contact for employees while protecting the interests and standards of the organization.
• Strengthen communication and collaboration across doctors, nurses, operations, front office, and Management. Performance Management & People Development
• Establish structured performance management, including KPIs, performance reviews, feedback, coaching, and improvement plans.
• Work closely with department leaders to address performance gaps and improve individual and team accountability.
• Identify training and development needs and coordinate initiatives to strengthen leadership, service, and professional capabilities.
• Support managers in becoming stronger people leaders. HR Operations, Policies & Compliance
• Develop, implement, and continuously improve HR policies, SOPs, employee guidelines, and company regulations.
• Ensure HR policies, SOPs, attendance standards, and workplace rules are consistently understood and implemented.
• Oversee employee documentation, contracts, attendance, leave, disciplinary records, and other HR administration.
• Ensure HR practices comply with applicable Indonesian employment regulations and internal company policies.
• Maintain confidentiality and professional handling of sensitive employee and company information. Recruitment, Onboarding & Workforce Planning
• Lead end-to-end recruitment for medical and non-medical positions.
• Ensure candidates are assessed not only for technical capability, but also for culture, professionalism, and service fit.
• Develop structured onboarding and probation processes with clear expectations and evaluation standards.
• Monitor manpower requirements and proactively identify staffing or succession needs. QUALIFICATIONS
• Bachelor’s degree in Psychology, Human Resources, Management, Law, or a related field.
• Minimum 5 years of HR/People & Culture experience, with at least 2 years in a supervisory or managerial capacity.
• Experience in medical aesthetic clinics, healthcare, hospitality, F&B, retail, or premium service environments is highly preferred.
• Experience working with doctors, nurses, medical professionals, or other highly skilled professional teams is an advantage.
• Strong understanding of Indonesian employment practices, employee relations, performance management, and HR operations.
• Proven ability to develop or improve HR systems, policies, SOPs, and organizational culture.
• Strong interpersonal judgment and ability to navigate complex team dynamics objectively.
• Able to balance empathy with firmness in managing people-related matters.
• Confident in addressing performance, discipline, and difficult employee situations while remaining fair and empathetic.
• Strong communication, mediation, and conflict-resolution skills.
• Comfortable working in a growing organization where systems and structures are still being developed.
• Highly organized, discreet, hands-on, and able to follow through consistently.