Admin Customer Service
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Key Responsibilities
* Handle and respond to customer inquiries, complaints, and needs via WhatsApp, telephone, and other communication channels.
* Manage and process customer orders accurately and in a timely manner.
* Follow up on orders, prepare invoices, and ensure customer satisfaction.
* Address customer complaints professionally and provide appropriate solutions.
* Perform data entry, administrative tasks, and compile sales or order reports.
* Coordinate with the operations team regarding the fulfillment of customer orders. Candidate Profile:
* Minimum of 6 months experiences in the same position, fresh graduate are welcome.
* Possesses good communication skills and a friendly demeanor.
* Detail-oriented, responsive, disciplined, and responsible.
* Proficient in using Microsoft Office or Google Workspace.
* Experience in Customer Service or administrative roles is an added advantage.
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