Guest Service Centre Agent

7 days ago

Jakarta, Indonesia Conservatorium Hotel Full time

Guest Service Centre Agent
- 542826
- Rooms
- Full time
- Mandarin Oriental, Jakarta

Major Responsibility:

- Report directly to the Guest Service Centre Manager.
- To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
- Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
- Pass on requests in a timely and accurate manner to appropriate colleagues.
- To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
- To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- Anticipate and recognize individual guest needs.
- Take restaurant reservations during the restaurant’s non-operating hours.
- Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
- Operate the Guest Service Centre as the main command centre in the event of an emergency.
- To handle all guest complaints and comments relating to the department tactfully.

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