Customer Service

7 days ago

Surabaya, Indonesia Sinergi Performa Cipta Full time

Review and rate content registration and content ppdate transaction of content representatives using the prescribed quality guidelines through Quality Audits forms of quality
- Provide clear, detailed and actionable constructive feedback to or Customer Experience representative and recommendations to the Supervisor in-charge.
- Facilitate calibration meetings to ensure consistent understanding of quality guidelines and expected behaviors.
- Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality checklist.
- Recommend ways to improve processes, call flows, scripts and guidelines based on actual call and digital transactions recording reviews and observations.
- Document quality assessments and feedback.
- Generate and manage trending quality scores and relevant data while providing reports to stakeholders.
- Continuously learn and update oneself on the latest product and process related
- Share best practices with team members.
- May need to work on varied hours based on business needs.

**Minimum Qualifications**:

- Minimum education is Diploma. Bachelor Graduate would be a plus. Any major
- Excellent written and spoken communication skills
- Able to work on detail and precise scoring of the data being audited
- Good command of the English language
- High knowledge of the company's products, services and business operations (If internal applicant)
- Advanced presentation, interpersonal, time management, and organizational skills
- Ability to work both independently and in a team environment
- Coordinates all assigned projects, ensure projects are completed by target deadlines, and provides project status updates to management
- Specific experience: Has been in the role of QA Specialist in contact center environment
- Overall experience**:6 months - 3 years working experience**

Jenis Pekerjaan: Penuh Waktu, Kontrak

Pertimbangan COVID-19:
Have done the second dose of vaccination

Pendidikan:

- D1-D4 (Diutamakan)

Pengalaman:

- Customer Service: 1 tahun (Diwajibkan)

Bahasa:

- Inggris (Diwajibkan)

Kemampuan Bekerja Shift:

- Shift Siang (Diutamakan)
- Shift Malam (Diutamakan)

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