Credit Controller

7 days ago

Jakarta, Indonesia Humana International Full time

**Role Summary:
Ensure collection of receivables and to reduce bad debts through vigilant monitoring of debtor accounts.

Main Responsibilities:

- Maximise collection of payment from all customers in a timely and professional manner in line with KPI and Global procedures.
- Spend at least 90% working time on collection calls, including visit.
- Interface with small, medium or big account customers to actively and aggressively solve credit and billing problems in a timely manner.
- Ensure special billing requests by Enterprise customers are met, e.g. costing, shipper reference, etc by coordinating with Billing staff and actively monitoring the progress.
- Liaise to prepare billing adjustments for processing by Query Handling team.
- Keep the above informed of collection difficulties
- Update the statement of account and ensure the detail outstanding is correct through reconciliation process with both internal (cashapp team) and External (customer).
- Research unallocated cash for posting to debtor ledger.
- Maintain efficient records of collection activities.
- Monitor credit accounts and report delinquent customers to Credit Control Supervisor for review and action.
- Co-ordinate with related Query Handling & sales parties to resolve billing discrepancies within 24 hours.
- Monitor credit limit of accounts to ensure proper action is taken
- Liaise with Legal Counsel, Lawyer and 3rd party agent for handling special cases.

**Requirements**:

- Minimal Bachelor Degree with related discipline
- Numerical skills.
- Credit analysis and debt collection skills.
- Software skills (Word, Excel, PowerPoint, etc.).
- Communication skills (English and local language), spoken and written.
- Telephone handling skills.
- Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
- Makes timely and appropriate choices based on accurate analysis and experience.

**Required Skills**:
Credit Control Adjustments Excel Analysis PowerPoint Credit Cash Records Research Software Communication Sales English

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