Front Desk Agent

1 week ago

Jakarta, Indonesia Conservatorium Hotel Full time

Front Desk Agent
- 542572
- Rooms
- Full time
- Mandarin Oriental, Jakarta

**Major Responsibilities**:

- Maintains a well organized Front Desk Counter, ensures that all needed materials and supplies are readily available and accessible to expedite smooth check in and check out.
- Prepares all necessary documents like registration cards, welcome passports, etc. to support smooth and efficient check in and check out. Ensure that guest preferences are delivered appropriately.
- Well groomed, maintain appropriate standards to Discipline, hygiene, appearance, posture and attitude.
- Maintains congenial relationship within Front Office Department as well as other departments in the hotel.
- Maintain sufficient amount of money, number of coins and notes for each denomination are available in his / her cash float during their shift to accommodate foreign exchange and cash transaction.
- Assist guests during check in process ensure complete guest information is obtained based on Registration Card and billing arrangement is established according to FO policies and procedures.
- Deliver courteous services to guests; respond promptly and tactfully to guest complaints, requests and inquiries at all times. Always provide excellent services to maintain guest satisfaction. Escort guest to the room when needed.
- Maintain a proper Front Desk logbook, record any discrepancies and matters for follow up. Utilize additional remarks in system appropriately and ensure that traces are properly performed and filed.
- Always address guests by name appropriately.
- To be fully conversant with Loyalty or any frequent flyer Program outline by Mandarin Oriental Hotel Group.
- To be familiar with all with all hotel facilities and services.
- Actively sell the in house facilities and services to guests.
- Accurately posts guests’ checks and city ledgers, ensures that all checks are filed properly to the respective guest folder.
- Provide guest with safe deposit boxes services whenever required.
- Assist guest during checks out process and ensure proper billing arrangements are provided.
- Performs an Employee Audit by the end of each shift, ensure that all supporting documents are attached accordingly and submits net cash taking to the Safe Box.
- All irregularities and discrepancies must be brought to the attention of Reception Manager or Front office Manager.
- To adhere to all policies, procedures and rules outlined in the Employee Handbook.
- Attends training conducted by the Learning and Development Department or the Department’s Manager.
- To carry out any other duties and responsibilities related to the job assign by Reception Manager or Front Office Manager that may consider suitable to the skills of the individual and necessary to the success of the hotel.

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