Front Desk Agent

1 week ago

Jakarta, Indonesia PULLMAN Full time

**Company Description**

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest’s stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

**Key Responsibilities**:

- Greet and welcome guests in a professional, friendly manner

- Handle check-in and check-out procedures efficiently and accurately

- Manage guest reservations, both walk-ins and pre-booked

- Address guest inquiries, requests, and complaints promptly and effectively

- Handle billing and payment transactions

- Coordinate with Housekeeping, Concierge, and other departments to meet guest needs

- Maintain knowledge of hotel products, services, and local attractions

- Ensure the front desk area is clean, organized, and presentable at all times

- Uphold confidentiality of guest information and hotel policies

- Follow hotel standard operating procedures and brand standards

**Qualifications**

**Qualifications**:
**Education & Experience**:

- High school diploma or equivalent is mandatory; a diploma in Hospitality/Tourism is highly advantageous

- Prior experience in customer service or hospitality roles is strongly preferred

- Recent graduates with substantive internship experience in Front Office operations will be considered

**Required Skills**:

- Exceptional verbal and written communication skills are essential

- Demonstrated strong interpersonal abilities and advanced problem-solving skills

- Proven capacity to excel in fast-paced environments and efficiently manage multiple tasks

- Proficiency in Microsoft Office suite and Property Management Systems (PMS), such as Opera or equivalent, is required

- Impeccable professional appearance and consistently positive demeanor are crucial

- Experience as a Night Auditor is highly valued

**Additional Information**
**Why Join Us?**

- Opportunity to be part of a leading international hospitality brand.
- Career growth and development within Accor Hotels.
- Dynamic and supportive work environment.

  • Front Desk Agent

    1 week ago

    Jakarta, Indonesia Grand Mercure Jakarta Kemayoran Full time

    **Job Description**: Main Scope and General Purpose of Job: Front Desk Agent performing their daily tasks at the Front Office are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area. The manner in which a Front Desk Agent performs his / her duty has a tremendous effect on the...

  • Front Desk Agent

    2 weeks ago

    Jakarta, Indonesia Hotel Royal Kuningan Full time

    Royal Kuningan Hotel adalah hotel bintang 4 yang ada di Jakarta Selatan, membutuhkan karyawan untuk posisi FRONT DESK AGENT dengan kriteria: Berpengalaman sebagai Front Desk Agent jujur, bertanggungjawab, bisa bekerja secara mandiri dan tim memiliki kemampuan berbicara bahasa inggris memiliki kemampuan menggunakan menggunakan komputer Jenis Pekerjaan:...

  • Front Desk Agent

    7 days ago

    Jakarta, Indonesia PT Primahotel Manajemen Indonesia Full time

    Vocational certificate or degree in hotel management or equivalent - Experienced in the Front Desk Agent position will be and added advantage - Experience using VHP System - Well-groomed and have a pleasant disposition - Good presentation and confident speaking skills - Fluent in the national language and Business English a third language would be an added...

  • Front Desk Agent

    1 week ago

    Jakarta, Indonesia Conservatorium Hotel Full time

    Front Desk Agent - 542572 - Rooms - Full time - Mandarin Oriental, Jakarta **Major Responsibilities**: - Maintains a well organized Front Desk Counter, ensures that all needed materials and supplies are readily available and accessible to expedite smooth check in and check out. - Prepares all necessary documents like registration cards, welcome passports,...

  • Front Desk Agent

    7 days ago

    Jakarta, Indonesia Veranda Residences Jakarta Full time

    Front Desk Agent - Min. D3/S1 from related fields - A few years experience in your interested role - Great communication skill and enjoy working in fast-paced team environment "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada...

  • Front Desk Agent

    2 weeks ago

    Jakarta, Indonesia Verse Luxe Hotel Wahid Hasyim Jakarta Full time

    Front Desk Agent - Have a minimum of 1 year's experience in the same field - Familiar with VHP system - Excellent communication in English - Have positive attitude attention to details & customer service oreinted - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan...

  • Front Desk Agent

    2 weeks ago

    Jakarta, Indonesia Cosmo Amaroossa Jakarta Full time

    Front Desk Agent - Previous experience in 4 or 5 star hotel(Luxury brand would be an advantage) - Good looking - Highly motivated, good team player, outgoing personality and result oriented - Excellent interpersonal and communication skill - Fluent in English (both verbally & written) "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan...

  • Front Desk Agent

    1 week ago

    Jakarta, Indonesia Jambuluwuk Thamrin Hotel Full time

    Front Desk Agent - Wanita - Berpenampilan Menarik - Maksimal berumur 30 tahun - Berpengalaman di posisi yang sama selama min. 1 tahun - Memiliki Komunikasi bahasa Inggris yang baik - Sehat jasmani dan rohani serta sudah divaksin mínimal dosis ketiga "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Desk Agent Ayana Midplaza, Jakarta

    2 weeks ago

    Jakarta, Indonesia AYANA Hospitality Full time

    We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Front Desk Agent

    2 weeks ago

    Jakarta, Indonesia The Maxone Hotel Pemuda Jakarta Full time

    Front Desk Agent (FDA) - Female - 2 Years Experienced in same field - Minimum Diploma degree - Good communication "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan...