German Speaking Customer Service Representative for

2 weeks ago

Ambon, Indonesia LB Handels GmbH & Co. KG Full time

**Company**: LB Handels GmbH & Co. KG
**Location**: Remote (Indonesia)
**Industry**: Mobile Phone Accessories
**Employment Type**: Full-time

**About Us**:
LB Handels GmbH & Co. KG is a leading retailer of mobile phone accessories, primarily serving the German end-customer market through platforms such as Amazon, eBay, Kaufland, Otto, and others. We are currently seeking a highly motivated Customer Service Representative to join our team remotely from Indonesia.

**Responsibilities**:

- Handle customer inquiries on various marketplaces using our ticket system.
- Answer customer phone calls in a professional and friendly manner.
- Process customer complaints, returns, and disputes efficiently and effectively.
- Manage returns and ensure timely resolution of issues.
- Work efficiently and solution-oriented to maintain high customer satisfaction.
- Demonstrate intercultural understanding to effectively address and resolve problems for our predominantly German customers.

**Requirements**:

- Proficiency in German at a C1 level (according to the Common European Framework of Reference for Languages).
- Previous experience in customer service is highly desirable.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication skills and the ability to manage multiple tasks simultaneously.
- High degree of intercultural sensitivity and understanding.
- Reliable internet connection and a quiet workspace for handling phone calls and other tasks.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work remotely.
- A dynamic and supportive team environment.
- Ongoing training and professional development.

If you meet the above requirements and are excited about working in a fast-paced and international environment, we would love to hear from you

**LB Handels GmbH & Co. KG** is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: Rp8,000,000.00 - Rp12,000,000.00 per month

Application Question(s):

- Have you worked in Customer service or Hospitality before?

**Experience**:

- professional work: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- German (required)
- English (required)

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