Retail & Visual Merchandise Manager

1 week ago

Kuta, Indonesia Waterbom Bali Full time

**Purpose of Job**
- To support the Assistant Retail Manager in overseeing the daily operations and ensuring effective visual merchandising standards across all outlets. Plays a key role in maintaining efficiency, enhancing customer experience, and driving sales performance through well-executed store layouts, displays, and staff supervision.

**Main Duties & Responsibilities**

**OPERATIONAL OVERSIGHT**
- Supervise daily store operations, including opening, closing, cashiering, stock control, and loss prevention.
- Ensure compliance with company SOPs, service standards, and health & safety regulations.
- Support inventory management: oversee receiving, storage, stock rotation, and timely replenishment.
- Prepare daily sales reports and communicate key performance metrics to the Retail Manager.
- Monitor inventory movement and coordinate with Procurement/Warehouse for timely replenishment.

**VISUAL MERCHANDISING**
- Design and implement creative visual displays, layouts, and store arrangements that enhance the in-store experience and highlight product collections.
- Ensure brand consistency across all outlets through creative and effective merchandising standards.
- Plan seasonal themes, product launches, and promotional displays in collaboration with the retail and marketing teams.
- Work closely with the Assistant Retail Manager to balance creative displays with sales performance and inventory needs.
- Monitor store presentation regularly and adjust displays to maintain freshness and appeal.
- Stay updated with market trends and competitor activities to keep the brand presentation relevant and competitive.
- Provide feedback and suggestions to the Assistant Retail Manager for improving visual appeal and customer flow.
- Work closely with the Assistant Retail Manager to train staff on visual merchandising standards and product knowledge to ensure consistent execution.

**CUSTOMER SERVICE & SALES SUPPORT**
- Ensure staff deliver excellent customer service aligned with company standards.
- Handle escalated customer concerns and resolve issues promptly.
- Contributes to team effort by accomplishing related results as needed.
- Collect customer feedback and communicate insights to the Assistant Retail Manager for service improvements.

**GENERAL**
- Provide accurate information to customers regarding park facilities and retail offerings.
- Foster positive relationships with team members, vendors, and management.

**Qualifications**
- Minimum Diploma or Bachelor’s degree in Business, Retail Management, or related field.
- At least 2 years of experience in the Fashion / Apparel Retail industry in a supervisory role.
- Strong background in visual merchandising and retail display execution.
- Strong sense of creativity, style, and attention to detail.
- Knowledge of inventory control, sales reporting, and POS systems.
- Good communication and detail-oriented skills.
- Proficiency in English (both written and spoken) is an advantage.

Application Question(s):

- What is your salary expectation?

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