Captain

1 week ago

Jakarta, Indonesia Summarecon Full time

**Requirements**:

- Minimum education: Diploma (D3) in Tourism / Hospitality / Food & Beverage
- Minimum 2 years of experience as a Captain / Leader in a restaurant, bar, or café
- Strong knowledge of F&B service, table management, and hospitality standards
- Excellent leadership and communication skills
- Neat appearance, disciplined, and able to work under pressure
- Willing to work in shifts, including weekends and public holidays
- Able to operate POS systems and understand basic daily operational reports
- Willing to be placed at Summarecon Mall Bandung

**:

- Lead and supervise the service team (waiters/waitresses) during daily operations
- Ensure all guests receive friendly, prompt, and professional service
- Manage table assignments, staff rotation, and service flow in the dining area
- Conduct daily briefings and ensure SOP standards are consistently implemented
- Handle guest complaints promptly and in a solution-oriented manner
- Coordinate with the Kitchen, Bar, and Manager to ensure smooth operations
- Ensure the work area is always clean, tidy, and ready for use
- Prepare daily operational reports (sales, stock, and team performance) for the Supervisor/Restaurant Manager
- Train and guide new service staff to understand and implement Cassa Barrels’ service standards

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