Technical Analyst
2 weeks ago
Are you someone who enjoys solving problems and making things run smoothly behind the scenes? We’re looking for a Technical Analyst to join our team and help support a dynamic client in the vacation rental industry. You’ll play a key role in investigating technical and data issues thoroughly, supporting users, and providing solutions.
**What You'll Be Doing**:
- Solving Technical Issues: Dive into technical and data-related issues reported by users or internal teams. You’ll dig into problems, replicate them, and find out what’s really going on — then provide clear solutions, ideas, or requirements to help the development or other team to implement the solution
- Keeping Records Clear: You’ll document what you do, how you do it, and what you learn along the way, so everyone can benefit from it
- Team Collaboration: Work closely with other teams to share insights, test ideas, and solve issues faster — together
**What You Bring**:
- A Curious Mind: You love to figure things out, analyze problems, and think critically
- Clear Communication (in both English and Bahasa Indonesia): You're comfortable explaining technical things to non-technical people — both in writing and speaking
- Tech Savvy: You’ve got experience with SQL, APIs, and Google Workspace. Experience with Python, PHP, or AWS is a bonus
- Team Spirit: You enjoy working with others and sharing knowledge
- Organized Approach: You’re good at keeping track of what you’ve done and documenting it clearly
**Your Background**:
- A degree in Computer Science, Information Technology, Engineering, or another technical field
- At least 1 year of experience in tech support, software development, QA/testing, SaaS, or a similar field
- You’re a natural problem-solver who loves to learn and take initiative
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