Operation Senior Team Leader
3 days ago
**About the Role**:
**Responsibilities**:
- Lead, coach, and develop the operations team to deliver high-quality performance and meet business objectives.
- Identify bottlenecks, inefficiencies, and areas for improvement across processes, and implement effective solutions.
- Develop and maintain standard operating procedures (SOPs) to ensure consistency and compliance.
- Monitor KPIs and operational metrics, analyze results, and prepare reports for management review.
- Collaborate with cross-functional teams to optimize workflows, enhance customer satisfaction, and support business growth.
- Ensure adherence to company policies, quality standards, and regulatory requirements.
- Manage escalations and provide timely resolutions to ensure smooth operations.
**Qualifications**: Excellent English comprehension with strong written and spoken fluency.
- Exceptional attention to detail and accuracy in work.
- Minimum of 1-2 years of leadership experience, including managing teams and conducting calls with international clients or vendors in English.
- Proven experience in leading teams within a multinational environment, with a successful track record in project implementation.
- Strong leadership capabilities with the ability to motivate, guide, and inspire teams to achieve targets.
- Advanced analytical and numerical ability and proficiency in Microsoft Excel
- Strong interpersonal and communication skills, with a professional and approachable personality.
- Willing to work 100% from the office (Harmoni, Central Jakarta and BSD, South Tangerang)
- Flexible to work in shifting schedules.
- Highly adaptable and able to thrive in a fast-paced, dynamic work environment.
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