Operation Group 1 Associate

7 days ago


Jakarta, Indonesia PT ALTO Network Full time

COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

DESIGNATION : Operation Group 1 Associate

RESPONSIBILITIES
- Help Operation Group 1 Unit Head to act as lead for settlement process.
- Help Operation Group 1 Unit Head to act as lead for any issue/case if the unit head is unable to attend.
- Perform coordination with internal ALTO or external (client/member/other switching) for settlement process.
- Ensure settlement process already executed appropriate on daily basis.
- Ensure there is no potential fund loss in the daily settlement process.
- Establish and maintain active and constructive relationships with internal ALTO.
- Establish and maintain active and constructive relationships with other switching or member/client ALTO.
- Ensure staff are informed and trained to support good corporate governance in their specific areas of work.
- PIC Approval for settlement process (Debit, QR, and VA Product).

QUALIFICATIONS
**Knowledge**:

- Switching Operation Process
- Product Knowledge
- Project Management
- Business Process Improvement
- Reporting Operation Process

**Technical Skills**:

- MS Office
- Reporting & Data Visualization
- LLG
- RTGS
- Online Transaction
- Reconciliation, Claim & Settlement
- Payment Process
- Customer Service
- Dispute Transaction

**Non-Technical Skills**:

- Learning Skill
- Risk Management Skill
- Reporting and Emergency Response Planning
- Strong Relationship Management
- Excellent Communication and Interpersonal Skills
- Strong Motivational and Empowerment Skills
- Commitment and Reliability
- Outstanding Organizational and Leadership Skills
- Take Initiative and Remain Calm Under Pressure

**Experience & Education**:

- Proven experience in Operational Process or Process Improvement (minimum 2 years).
- Proven experience in Financial Institution, Switching, or Banking.
- Bachelor's degree from any major or institution



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