Technical Customer Service Supervisor

Technical Customer Service Supervisor

Weir Minerals Indonesia

Jakarta, Indonesia

Onsite/Remote

PT Weir Minerals Indonesia, a member of the Weir Group PLC, is the market leader in the design, manufacture and supply of minerals processing equipment to the mining industry, both within Indonesia and throughout the world.

Purpose of Role: We are currently looking for an enthusiastic and motivated Technical Customer Service Supervisor, who will be responsible for supervising the performance of Weir’s products in all aspects at a customer site. This key role is a fantastic opportunity for someone wanting to take responsibility of supporting operations in world class mining operations in Indonesia, demonstrating expertise over Weir’s product portfolio along with its unique value proposition and serving as our link with the customer.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Field Supports: Assisting the customer activities from installation, commissioning, operation and maintenance
- Sales Supports: Promoting, demonstrating, and selling Weir technologies to the customers in order to prove values
- Service Supports: Providing technical advice to the internal and external stakeholders to resolve product or service request regarding engineering, technical or scientific issues. Providing troubleshooting assistance for the customer operational issues
- Customer Relationship: Representing Weir as a world class company to build and maintaining profitable relationship
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Experience in site installation, commissioning, operation, and maintenance without supervision
- Experience working in and willing to work in remote area like mining site across Indonesia
- Sound knowledge of mechanical/electrical equipment like rotary machine, mechanical seal, motor

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our

Career Page

and

LinkedIn Life Page

- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._