Customer Service Specialist

3 days ago


Tangerang, Banten, Indonesia PT. BERKAH GIAT JAYA Full time

Job Description

  • Answering an Incoming all channels (Calls/Respond Chat/Reply Email)
  • Handle customer complaints by clarifying, selecting, and explaining teh best solution to solve the problem, and following up to ensure resolution
  • Provide Customers about product & service information
  • Escalate priority issues
  • Ensure excellent service standards and maintain high customer satisfaction

Requirements

  • Candidate must possess at least a Diploma, Bachelor's Degree in any field.
  • Required language(s): Bahasa Indonesia, English
  • At least 2 Year(s) of working experience in the related field is required for this position,
  • Required Skill(s): Understand P2P Industry knowledge; Patience, carefulness and having service consciousness ability; Good communication skills; Able to operate computer and Ms.Office.
  • Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
  • Can join ASAP

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