Client Experience Associate

2 weeks ago

Yogyakarta, Indonesia SoftwareSeni Full time

SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems - from user experience to design and code.

We build enterprise web-based solutions for clients all over the world, from Australia, Indonesia, Europe, Africa, and America. Our clients from Indonesia: Astra International, Traveloka, Angkasa Pura, Peduli Anak Foundation. Our clients from Australia: Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.

**Skills & Requirements**
- Have excellent English communication skills.
- IT Literacy (Google family, Google sheet formulas, Data Scrapper, etc).
- Ability to learn company-specific software if required.
- Adaptable, flexible, and resilient, able to cope with the pressure of managing the demands of a high-level volume of work and meeting deadlines.
- Proficient typing and transcription
- Accuracy and attention to detail.
- Basic Research and Data collection skills.
- Fast learner
- Preferable to have a good understanding of English semantics.
- Dutch/German-speaking skills preferred
- Able to use Zendesk/Shopify is preferable.
- Having CS background experience is preferable.

**Responsibilities**
- Assist clients/customers with their inquiries and complaints.
- Identify issues.
- Give the clients/customers information about the products and services.
- Respond efficiently to client/customer inquiries.
- Provide excellent service standards.
- Creating spreadsheets with large numbers of figures without mistakes.
- Maintains database by entering new and updated data regularly.
- Maintains data entry requirements by following procedures.

Application Question(s):

- Desired salary ?
- How would you rate your English language skills? From 1 (basic), 2(medium), 3(Good), 4(excellent), 5(outstanding)
- Would you be open to working onsite in the Yogyakarta office?

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