Business Operations Associate
3 days ago
specifications
- **Supervise a group of aftersales team**by conducting daily sync and weekly reporting to leaders.
- Manage Privat Online aftersales service ( **post-paid treatment, students-teacher matchmaking, and complaint handling**). Being the **escalation PIC (tier 2)**to handle hard complaints if cases cannot be solved by tier 1 team.
- Collaborate closely with internal Privat Online teacher associates to **facilitate effective student-teacher matchmaking.**
qualifications
- Bachelor’s degree in a relevant field.
- Has leadership experience, customer associate or operational role background is a strong plus.
- Strong time-management, interpersonal, and communication skills.
- Critical thinking and problem-solving abilities
- Solid understanding of business metrics and KPIs.
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