Business Operations Associate

5 days ago

Jakarta, Indonesia Indepay Full time

As a Business Operations Associate - Customer Support, you will play a key role in driving the organization’s growth with your expertise in managing customers. You will build a sustainable relationship with customers and be their trusted advisor showcasing Setara as a consumer-friendly organization. You will achieve “Customer Delight” based on the business processes that are assigned to you & ensure that all issues, weaknesses, and complexities with the processes are resolved with good communication.

**What will you do?**

In this role, you will execute the back-end Customer Service/ Support operations while ensuring that:

- You will create policies and procedures and oversee the customer service provided by the team.
- Provide timely, accurate, and complete information to customers using the right tools/channels
- Ensure issues are escalated timely to achieve maximum customer satisfaction
- Follow communication procedures, guidelines, and policies keeping your distinct style intact
- Ensure the highest standards of customer communication & services
- Create documentation and records of all interactions
- Provide insight to management on the offerings through publishing a dashboard of the queries and complaints periodically.
- Continuously update yourself with new products and services that are rolled out

**Requirements**:
For the role, we are hiring professionals who are performing at an exceptionally high level in their current profile
- Graduation from a premier University, relevant experience of 1-3 years, handling customers in a startup and/or a product company is preferable.
- Demonstrable experience in managing a variety of stakeholders and conflict resolution based on defined SLAs and processes.
- Excellent interpersonal and communication skills
- Experience in handling compliances, reconciliations, KYC/CDD
- Have decent expertise in MS Office, ERP/CRM portals & managing tools like Freshdesk
- Has excellent problem-solving and analytical skills and can think outside the box to proactively provide the right solution.

**Benefits**

You will be working alongside other passionate and talented people with all the perks and flexibility of a coveted technology product company. Of course, we do have competitive salaries, long-term incentives, and many other generous benefits. We promote entrepreneurship culture and look forward to a budding ground for future entrepreneurs.

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