After Sales Service Mechanic
2 weeks ago
Supplier researching (hydraulic equipment, workshop, shipping company to send spare parts)
- Follow after sales work and monitor all the database client with a daily call/text
- Spare Part Selling and Quotation Making
- Manage customers in assistance and breakage situations, maintaining calm and leading to the solution
- Responsible for providing technical support and service to our customers after they have purchased our products
- Work closely with our customer service team to ensure that our customers are satisfied with our products and services
- Respond to customer inquiries and complaints about our products
- Diagnose and troubleshoot problems with our products
- Repair and replace defective parts
- Perform preventive maintenance on our products
- Provide technical training to our customers
- Keep accurate records of all service work performed
Requirement
- Minimum of 3 years of experience as an After-Sales Mechanic.
- Proven ability to diagnose and repair mechanical, electrical, and hydraulic problems.
- Experienced with a variety of products in the industry.
- Experienced in heavy equipment and excavator
- Ability to read and interpret technical manuals and diagrams.
- Good communication in English and interpersonal skills.
- Willing to travel
- Good use of laptop and supplier research on web
**Job Type**: Contract
Contract length: 6 months
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