Field Service Engineer

1 day ago

Bekasi, Indonesia Trumpf Full time

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.
Your Role:

- Carry out repairs (e.g. mechanics, electronics, hydraulics, control technology, pneumatics.)
- Identify needed spare parts, agree and arrange on order with customers
- Ensure parts return process followed
- In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
- Agree on solutions with experts from own area
- Carry out implementation, in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
- Carry out customer installation with security instruction.
- Provide documentation about introduction, installation feedback for quality management. Realize service training need for customers and inform in-house service engineer
- Carry out preventing servicing due to given servicing list.
- Provide servicing check list, actualize and adapt it.
- Carry out rebuilding’s and retrofitting.
- Carry out Service-Updates and data protections.
- Consult customers concerning technical innovations.
- Document technical weak spots in additional report. Encourage improvements and support the process
- If necessary, carry out operator and servicing training.
- Care for personal equipment (laptop, tools, cars etc) issued including working condition and cleanliness
- Adhere to safety rules all the time
- Any other related project assigned by Service Manager

Your Profile:

- Bachelor’s degree or Diploma or equivalent in Engineering or related disciplines
- A team-player, with a goal-driven spirit and sense of urgency and flexibility, with an optimistic and persistent attitude, and service experience in handling day to day activities of Service department.
- Ability to work under pressure and time constraints
- Flexibility to travel
- At least 4 years of relevant experience
- Problem Solving and ability to multitask
- Initiative and proactive in following through and completing tasks. Resulted Oriented.
- Good command of English - both spoken and written
- Knowledge in MS Office (Excel, Word, PowerPoint)

What we offer:

- International, varied and independent work
- Access to the latest technologies and work equipment
- Respectful and appreciative corporate culture
- Flat hierarchies in a dynamic team

Contact Person:
Rapeeparn Limcharoenporn

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