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IT Support Engineer

3 weeks ago

Jakarta, Indonesia ADVANCE.AI Full time

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 11 markets in 3 continents.ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.
- ADVANCE.AI is part of Advance Intelligence Group,
- **a Series D-backed Tech Unicorn valued at US$2 billion**, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.- Ranked as the
- **No.1 Top Startup in Singapore in 2021**, we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.- Advance Intelligence Group employees are united by a shared vision and purpose: to
- **Advance with Intelligence for a Better Life-for our customers, colleagues and communities.**
- Our culture is built on values that are core to who we are and what we stand for:

- We foster an **INNOVATION** mindset
- We achieve results with **EFFICIENCY** and excellence
- We take pride in the **QUALITY** of our work
- We uphold **INTEGRITY** in all we do
- We embrace **COLLABORATION** to work across business lines and borders

**Responsibilities**:

- Become **a First Level Supporter of 24x7 Member Services**:

- Handling problems that occur with the ticketing system starting from recording, responding, forwarding to related parties, monitoring, and ensuring that problems have been resolved i**n accordance with the SLA(Service Level Agreements)**:

- Solve problems at the specified severity level
- Responsible for the level of customer satisfaction in handling problems

**Requirements**:

- Two years of experience in problem handling
- Willing to work outside office hours and on holidays.
- Able to communicate well both internally and externally
- **Fluent in English, Mandarin, and Indonesian**

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