Villa Manager

1 day ago

Kuta, Indonesia PT THE MANTA VILLAS Full time

**Key Responsibilities**:

- **Manage Villa Operations**:

- Oversee daily operations of the villas, ensuring smooth and efficient running of all activities.
- Ensure that all areas of the villas are well-maintained and meet the highest standards of cleanliness and presentation.
- **Guest Relations**:

- You are the face of the company and should welcome guests in person.
- Proactively communicate with guests to understand their needs and preferences, ensuring an exceptional guest experience.
- Handle guest complaints and emergencies with speed, accuracy, and professionalism, providing effective solutions.
- **Sales and Marketing**:

- Demonstrate and upsell villa services and products to guests.
- Negotiate contracts and packages with guests and vendors to maximize revenue.
- **Team Management**:

- Lead, train, and motivate the villa staff to deliver outstanding service.
- Delegate tasks effectively and ensure all staff adhere to company policies and procedures.
- **Administrative Duties**:

- Maintain accurate records and manage villa budgets.
- Utilize computer systems, including Microsoft Office, to manage schedules, reports, and communications.

**Qualifications**:

- **Experience**:

- Minimum of 3 years of experience in a similar position within the hospitality industry.
- **Skills**:

- Fluent in English (reading, speaking, writing).
- Strong leadership, organizational, and delegation skills.
- Excellent communication and social skills.
- Ability to handle emergency situations with composure and effectiveness.
- Strong attention to detail with a hospitality-oriented mindset.
- Good attention to detail in all aspects of work.
- **Networking**:

- Strong local network to facilitate smooth operations and enhance guest experiences.
- **Personal Attributes**:

- Clean and neat appearance.
- Pleasant, honest, positive, and enthusiastic personality.
- Well-groomed with an outgoing personality.
- Ability to work under pressure and meet deadlines.
- Open-minded and innovative approach to problem-solving.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- A supportive and engaging work environment.

**Application Instructions**:
**Location**: Seminyak, Bali

**Position Type**: Full-time

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