Svn/2025/032 - Programme Associate (Refugee Care), Tangerang

**Reference No.**: SVN/2025/032
**Position Title**: Programme Associate
**Duty Station**: Tangerang
**Organization Unit**: Regional Cooperation Arrangement/Refugee Care
**Type of Appointment**: Special Short-Term Contract
**Report to**: Senior Programme Associate
**Estimated Start Date**: As soon as possible
**Closing Date**: 10 September 2025

Established in 1951, IOM is part of the United Nations System as the leading inter-governmental organization promoting humane and orderly migration for the benefit of all.

Operational in Indonesia for more than 40 years, IOM Indonesia is one of the largest IOM missions in the world working on a wide range of activities in partnership with the Government of the Republic of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking (CT), Labour Mobility and Social Inclusion (LMSI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Policy and Data Hub, and Resettlement and Voluntary Returns.

IOM Indonesia aims to ensure quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards. The programme supports refugees through healthcare, education, basic needs, as well as to contribute to the increased protection of vulnerable subgroups, such victims of sexual and gender based violence, among others, through referral mechanisms involving the active participation of specialized state and non-state service providers. It also contributes to supporting them with the eventual sustainable pathways.

Under the direct supervision of the Senior Programme Associate and under the overall supervision of the Head of Tangerang office, closely working with Health Care, Community Liaison Officers, Resource Management, as well as the Community Accountability Coordinator in Jakarta, in implementing the refugee care activities in line with the Programme requirement, and as part of the programme’s strategy to community engagement and increased accountability to affected populations, as well as in line with IOM policies, standards and commitments.

Responsibilities: Responsibilities and Accountabilities

Provide care, services, and protection for refugees under IOM’s Programme care in compliance with the RCA Operational Guidelines as well as the relevant Organizational procedures and standards including through taking into consideration social, religious and educational/vocational aspects and fully respecting the confidentiality of refugees’ information;
Undertake regular visits to refugees as part of the case management to ensure that all care, services and protection are provided to refugees in a timely and efficient manner;
Provide tailored services through case management for refugees including implementation of care management for those with additional vulnerabilities; coordinate access to adequate psychological/mental health treatment, including social and clinical counselling services, closely working with the Jakarta programme management team.
Act as a focal point for protection, as well as a care coordinator as part of the care management team also guided by the Jakarta management team on case management including care management.
Monitor the provision of agreed facilities and services, report gaps to vendors and other arranged services, document failures and provide timely follow-up, ensuring the provision of services to meet agreed standards and monitor operational expenses based on IOM regulations in coordination with the Resource Management
Promote refugee community engagement and empowerment activities to support resilience and self-agency; as well as to promote social cohesion of the wider local communities through voluntary activity, organizing events, community development activities, capacity building, awareness raising and cultural and sporting events and other activities;
Prepare incident reports, letters and support document translation as necessary;
Support regular monitoring and evaluation of activities and prepare regular and ad hoc programme reports, updates, briefings and background information; provide timely feedback and advice the supervisor on matters pertaining to the implementation of activities on the ground, including anticipating potential challenges and gaps;
Review all the payments to service providers, where relevant, to be correct and necessary, working closely with the Resource Management.
Support local transfers in close coordination with Resettlement and Return Movement and Migration Health units in Jakarta, including facilitating arrangements of escorts;
Support maintaining positive working relationships with local interlocuters including IDC, Immigration and Police, private sectors, NGOs/CBOs, local representatives and community leaders in the delivery of programme activi