Guest Relation

5 days ago

Jakarta, Indonesia Harmoni Bali Indonesia Full time

Provide exceptional hospitality and service to guests, ensuring every interaction reflects HARMONI BALI’s values and service standards.

**Key Tasks**:

- Greet guests with genuine warmth, offering a memorable first impression
- Escort guests to office, site or facilities when required.
- Arrange special guest needs with a personalized touch.
- Coordinate with all departments to ensure seamless guest experiences.
- Maintain updated knowledge of property facilities, services, and promotions to inform guests accurately.
- Anticipate guest needs and provide proactive assistance.
- Handle inquiries, requests, and complaints with professionalism and empathy.
- Maintain guest records, preferences, and feedback for future reference.
- Prepare daily guest activity reports for management.
- Monitor guest satisfaction surveys and contribute to service improvement initiatives.
- Uphold HARMONI BALI’s service standards and values in every interaction.
- Maintain professional grooming and a positive attitude at all times.

**Requirements**:

- Min. SMA/SMK from Hospitality
- Fluent in english.
- Able to communicate clearly and effectively, both verbally and written.
- Able to interact with various types of people, friendly and polite.
- Able to operate computer and have good administrative skills.
- Able to perform several tasks at once well.
- Appear attractive, clean, neat and well-groomed.
- Domicile in Bali

  • Guest Relations Officer

    2 weeks ago

    Jakarta, Jakarta, Indonesia Ayana Hospitality Full time

    At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.ResponsibilitiesReview arrival lists to welcome guestsAttend to...

  • Guest Relations Executive

    1 week ago

    Jakarta, Indonesia Conservatorium Hotel Full time

    Guest Relations Executive - JR-02278 - Front Office - Full time - Temporary - Mandarin Oriental, Jakarta - Consistently achieves the service and product delivery standards with a high degree of client care and service at all times. - Demonstrates a pride in workplace and a high level of commitment. - Supports company's philosophy and company culture through...

  • Guest Relations Manager

    2 weeks ago

    Jakarta, Indonesia Ismaya Group Full time

    Assist the General Manager in continuously improving the overall ratings - Represent the department in a professional and courteous manner at all times, including physical and verbal interactions with guests - Accountable for resolving all issues to the guest satisfaction while following up to ensure complete service recovery. - Schedules the Guest Relations...

  • Guest Relations Officer

    2 weeks ago

    Central Jakarta, Indonesia AYANA Hospitality Full time

    At AYANA Midplaza, Jakarta, we are seeking a warm and customer-focused Guest Relations Officer who is fluent in Korean to enhance our guests' experience. You will be responsible for creating a welcoming atmosphere and ensuring that our Korean-speaking guests receive the highest level of service.ResponsibilitiesReview arrival lists to welcome guests Attend to...

  • Guest Relations Officer

    2 weeks ago

    Jakarta, Jakarta, Indonesia Ayana Hospitality Full time

    Join our prestigious team at AYANA Midplaza, Jakarta, and contribute to the exceptional guest experience that our hotel is known for. We are looking for a Guest Relations Officer who is fluent in Mandarin to ensure our Mandarin-speaking guests feel welcomed and valued during their stay.ResponsibilitiesReview arrival lists to welcome guestsAttend to special...

  • Guest Relations Manager

    5 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25061197 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Jakarta, Jalan DR Ide Anak Agung Gde Agung Kav E.1.2 No 1&2, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12950 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all...

  • Guest Relations Officer

    2 weeks ago

    Central Jakarta, Jakarta, Indonesia ISMAYA GROUP Full time

    About the role ISMAYA GROUP is seeking an experienced Guest Relations Officer to join our team. As a Guest Relations Officer, you will be responsible for providing exceptional customer service and ensuring the satisfaction of our valued guests.What you'll be doingGreeting and welcoming guests upon arrival, ensuring they receive a warm and personalised...

  • Guest Relations Manager

    2 weeks ago

    Jakarta, Jakarta, Indonesia ServiceABLE Full time

    Guest Relations & Community ManagerDepartment: Front of House / ManagementReports To: Operations Manager / Head of PRLocation: Jakarta (Bali experience is a strong advantage)Job SummaryThe Guest Relations Manager is responsible for creating a welcoming, memorable, and seamless dining experience for all guests. Acting as the primary point of contact for VIPs,...

  • Guest Relations Executive

    1 week ago

    Jakarta, Indonesia Mandarin Oriental Hotel Group Full time

    Consistently achieves the service and product delivery standards with a high degree of client care and service at all times. - Demonstrates a pride in workplace and a high level of commitment. - Supports company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the...

  • Guest Relations

    2 weeks ago

    Jakarta, Indonesia Zhenshi Group Full time

    Guest Relations - Placement : Jakarta Utara - Preferably Mandarin Speaker - Lived in Jakarta - Good Communication & Attitude - Experienced minimum 2 years in same position "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat...