Regional Customer Support Agent

1 week ago

Yogyakarta, Indonesia Janio Technologies Ltd Full time

**About Janio**

Our platform will look to use AI and machine learning to enable real-time tracking, route optimisation, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network.

**The Role**

The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing falls through the cracks. He or she will be responsible for coordinating between the Local CSR team, Local Operations team, and Local Network Partners.
- Identify and handle customer inquiries completely and accurately.
- Resolve customer complaints and problems for customer satisfaction.
- Use customer service skills to optimise the opportunity of each customer contact.
- Educate customers about company products and services and direct them toward available resources for self-help.
- Complete necessary documentation to manage customer complaints, issues, and solutions.
- Schedule, assign, or act on any required follow up in accordance with Customer Support guidelines.
- Enter customer data and other relevant information into the Customer Support database or other data as required.
- Use technology tools as directed and within established guidelines.
- Participate in individual and team training and meetings to ensure knowledge up-to-date.
- Adhere to the work schedule as planned.
**The Requirements**
- The maximum age for this position is 30 years old.
- Minimum holding a D3 degree.
- A minimum of 1-2 years of experience as a Customer Support Agent/Representative.
- Familiar with the logistics/e-commerce world would be preferable.
- Fluent in English (written and oral).
- Willing to work on a shift.
- Willing to be placed in Yogyakarta.

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