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Production QA

2 weeks ago

Surabaya, Indonesia Williams-Sonoma, Inc. Full time

**Production QA**
**Location : Semarang, Indonesia**

**Company Overview**

Williams-Sonoma Inc. (WSI) is a leading kitchenware and home furnishings company dedicated to enhancing the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Guided by a short but important list of corporate values, we pride ourselves on our commitment to People First, Customer, Quality, Shareholders, Integrity, and Corporate Responsibility.

The Quality Assurance (QA) function ensures that manufacturing quality meets WSI requirements, delivering high-quality products on time to satisfy customer expectations. We are seeking a diligent and detail-oriented Quality Assurance (QA) associate to join our team. The Production QA associate will lead the quality aspects of new product implementation and maintain consistent quality in production from vendors. This role involves driving product and production improvements to ensure compliance with all relevant requirements, working closely with the sourcing team and vendors.

**Key Responsibilities Include**:

- Lead and secure quality assurance in production, ensuring key process control parameters are set and followed by vendors.
- Identify key risk areas and align actions to mitigate risks during production, following up on effective implementation.
- Perform product audits and inspections to secure final inspection, providing regular feedback to vendors to improve quality performance and customer satisfaction.
- Clearly communicate WSI requirements and ensure their implementation.
- Train and calibrate production and final inspectors to ensure only high-quality products that meet our standards leave the factory.
- Lead improvement projects related to production processes, sharing best practices and knowledge to enable vendors to take full responsibility for their performance.
- Address product deviations urgently, capturing learnings, securing root-cause analysis, stock correction, and implementing corrective and preventive actions based on customer feedback.
- Ensure product documentation is created and maintained at vendors for WSI and that production implements these requirements.
- Evaluate potential new vendors' production facilities and quality systems.
- Measuring success against key areas including Damage and Quality, Claims and New Product On-Time Delivery

**To be successful in this role you will need**:

- Extensive knowledge in the respective home furnishing product category, including constructions, materials, product, and quality levels.
- Strong understanding of production processes and technologies.
- Skilled experience in process evaluation techniques and analysis of vendors' working methods and performance.
- In-depth knowledge of product requirements, regulatory standards, and process test requirements.
- Minimum of 5 years of hands-on experience in manufacturing within the home furnishing merchandise sector.
- Comprehensive understanding of product and materials value chain and cost aspects.
- Solution-oriented with a strong analytical and structured approach to problem-solving.
- Genuine interest in understanding production realities and continuous improvements.
- Ability to make decisions and solve problems with a holistic view, maintaining a sense of urgency and uncompromising attitude towards quality.
- Ability to motivate and lead colleagues and vendors to ensure product quality and customer satisfaction.
- Capability to lead projects and ensure their successful implementation.Curiosity to learn about customer needs and requirements, and a commitment to continuous learning.
- **Company Benefits**

At **Williams-Sonoma**, we value our associates and offer a comprehensive benefits package, including:

- **Competitive Salary**: We offer a competitive salary that reflects your experience and skills.
- **Health and Wellness**: Comprehensive health insurance plans, including medical, dental, and vision coverage. Annual Health checkup. Employee Assistance Program with Cigna’s professionals.
- **Work-Life Balance**: Flexibility to work from anywhere and generous paid time off.
- **Professional Development**: Opportunities for continuous learning and career growth through training programs and workshops.
- **Our Commitment to Employee Pension Protection**:At Williams-Sonoma, we prioritize the well-being and future security of our employees. We are proud to affirm that we fully comply with the Social Insurance Law, ensuring that all our associates are covered, and your pensions are safeguarded. This compliance reflects our dedication to providing a secure and supportive work environment, where every team member can feel confident about their future.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn,