E-commerce (Shopee/lazada) Specialist (Remote)

4 days ago

Surabaya, Indonesia Gin Thye Full time

Full-time remote from Singapore

**Key Responsibilities**:

- **E-commerce Operations**:
○ Manage and execute daily operations related to e-commerce activities on platforms including our Website, Qoo10, Shopee, Lazada, NTUC, Redmart, iShopChangi, Food Delivery platforms, and other upcoming sites.

i. Create picklists and order packing lists for the packing team to ensure efficient and accurate order fulfilment.

ii. Supervise the handover process to our Third-Party Logistics (3PL) partners, ensuring timely and accurate delivery of orders.

iii. Maintain inventory records, ensuring that stock levels are accurately reflected on all e-commerce platforms.
- **Product Management**:
○ Oversee the online product catalogue across various platforms, ensuring accurate product categorization, pricing, promotions, and stock availability.

○ Maintain compelling product listings with engaging content, high-quality images, and detailed descriptions tailored for each platform.

○ Monitor and manage pricing to ensure consistency and competitiveness across all e-commerce sites.

○ Implement and manage promotional activities and discount campaigns as specified by the director or marketing consultant.
- **Marketing Implementation**:
○ Assist in the execution of e-commerce marketing campaigns, including special promotions and seasonal sales events, across all managed platforms.

○ Coordinate with the marketing team to align online promotions with overall business goals and strategies.
- **Collaboration and Coordination**:
○ Work closely with logistics and customer service to ensure seamless order processing, fulfilment, and exceptional customer service.

○ Act as a liaison between the e-commerce operations and other departments to resolve any issues and improve overall efficiency.
- **Sales Reporting and Forecasting**:
○ Generate regular sales reports for each e-commerce platform, providing detailed analysis on performance metrics.

○ Track key performance indicators (KPIs) such as sales volume, revenue, conversion rates, and customer acquisition costs.

○ Provide sales forecasts based on historical data, current trends, and market analysis to assist in strategic planning and inventory management.

○ Present sales insights and recommendations to management for improving e-commerce strategies and achieving sales targets.

Day-to-day task:
1) Access 6 or more e-commerce platforms throughout the day to generate airway bills, pick & pack lists

2) update stock list or product descriptions when applicable

3) coordinate with marketing and product teams to upload promotion pricing & mechanics

**Requirements**:
1. Experienced in e-commerce operations.

**Experience**:

- E-commerce: 1 year (required)

**Language**:

- english (required)

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